Customer Care Executive

1 day ago

Sarkhej Ahmedabad Gujarat, India J Bulls Infotech Pvt.Ltd Full time

**Job Overview**:
**Key Responsibilities**:

- **Information Provision**: Provide customers with product and service information, taking orders, and processing returns as needed.
- **Record Maintenance**: Maintain customer records by updating account information in the database after every call or interaction.
- **Feedback Collection**: Collect customer feedback and share it with the relevant department to improve products or services.
- **Issue Resolution**: Identify and escalate priority issues to the respective departments or senior management. Follow up on customer interactions when necessary.
- **Sales Support**: Support sales teams by generating leads and setting up appointments for them with potential customers.
- **Performance Targets**: Meet personal/team qualitative and quantitative targets, contributing to overall customer service goals and objectives.

**Main Requirements**:

- High school diploma or equivalent; further education or certification in customer service or communication is a plus.
- Minimum 1 year of experience in a customer support, telecaller, or similar role.
- Knowledge of customer service practices and principles.
- Excellent data entry and typing skills.
- Superior listening, verbal, and written communication skills.
- Ability to handle stressful situations and rejection.
- Good interpersonal skills.

**Skills**:

- Strong communication and problem-solving skills.
- Patience and the ability to manage stress.
- Skilled in dealing with complaints.
- Ability to work under pressure and adapt to changes quickly.
- Effective listening and organization skills.

**Experience**:

- Proven experience as a telecaller, customer support representative, or in a similar role, with a track record of successfully handling customer queries and improving customer satisfaction.

This Customer Support and Telecaller position offers an opportunity to engage directly with customers and make a significant impact on their experience with our company. If you are passionate about helping others, have a knack for solving problems, and enjoy working in a dynamic environment, we encourage you to apply.

Pay: ₹12,000.00 - ₹15,000.00 per month

Schedule:

- Day shift

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- Hindi (preferred)
- English (preferred)
- Gujarati (preferred)

Work Location: In person

**Speak with the employer**
+91 8852004544

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