Conversational Designer

**Job Title**:

- Conversational Designer**Location**:

- Hyderabad, India**Schedule**:

- Full-Time, Permanent**Team**:

- Customer Service**Department**:

- Operations**What's your new role about?**:

- DAZN is a world-changing sports broadcaster bringing thousands of sporting events into millions of households across the world, delivering live sport direct to consumers through 100s of devices in over 200 countries.- We have a fantastic opportunity in our Customer Service team for a Conversational Designer working on our Chatbot/Virtual Assistant Product. To be successful in this role your customer obsession and data-driven decision-making approach will drive you to balance the needs of customers with operations team, ensuring you are always creating long term value for DAZN.

**As our new Conversational Designer you'll have the opportunity to**:

- Work with Product and Customer Service Managers to define requirements and create conversational designs/flows to be implemented in our Chatbot service
- Work with Product and Customer Service Managers to define requirements and create conversational designs/flows to be implemented in our Chatbot service
- Define the right interaction model and evaluate its success on continual basis
- Develop wireframes and prototypes around customer needs
- Work with the Chabot development team help deliver the Customer Service vision and roadmap
- Work closely with Technology teams to deliver conversational journeys with integrated capabilities
- Build approved designs within the DAZN Chatbot Dashboard (Ada Chatbot)
- Work with Technology test teams to complete both functional and automated testing
- Read and interpret multiple data points & reports to understand performance and insight of conversational journeys
- Use available systems/tools to identify bugs/faults and resolve in a timely manner
- Stay up to date with changes and enhancements to the software and tools you use on a regular basis

**You'll be set up for success if you have**:

- Previous experience in working on bots or with natural language (e.g., Ada, Salesforce Einstein, IBM Watson, Microsoft Luis, Amazon Lex) but we’re also really interested to hear from anyone from a User Experience or Editorial background or interest. Your experience doesn't need to come from an enterprise/professional setting
- Customer first mindset and think about how they interact with our products
- Experience in leveraging analytics to test, review and iteratively improve NLP models
- Adaptability and flexibility to flourish within a fast-paced expanding business, where priorities can change rapidly
- A proactive nature, always looking to improve the product and yourself
- An eye for detail to ensure change is well thought through and successfully developed, tested and delivered within defined timescales
- Good analytical, strategic thinking and problem-solving skills to analyse and interpret business challenges or data
- Excellent verbal and written communication with the ability to simplify complex issues for all levels

**Here's a little more about us**:

- At DAZN, we bring ambition to life. We are innovators, game-changers and pioneers. So if you want to push boundaries and make an impact, DAZN is the place to be.
- As part of our team you'll have the opportunity to make your mark and the power to make change happen. We're doing things no-one has done before, giving fans and customers access to sport anytime, anywhere. We're using world-class technology to transform sports and revolutionise the industry and we're not going to stop.
- If you're ambitious, inventive, brave and supportive, then you're the kind of person who's going to enjoy life at DAZN.
- Our aim is to make our hiring processes as accessible for everyone as possible, including providing adjustments for interviews where we can.
- We look forward to hearing from you.