Conversational Developer

Description :DAZN is a world-changing sports broadcaster bringing thousands of sporting events into millions of households across the world, delivering live sport direct to consumers through 100s of devices in over 200 countries.We have a fantastic opportunity in our Customer Service team for a Conversational Developer working on our Chatbot/Virtual Assistant Product.To be successful in this role your customer obsession and data-driven decision-making approach will drive you to balance the needs of customers with operations team, ensuring you are always creating long term value for DAZN.This role will be based in our brand new Hyderabad office and you will work on call and in shifts.Join us in Indias beautiful City of Pearls and bring your ambition to life.Benefits will include access to DAZN, an annual performance related bonus, family friendly community, free access for you and one other to our workplace mental health platform app (Unmind), learning and development resources, opportunity for flexible working and access to our internal speaker series and events.As our new Conversational Developer, you'll have the opportunity to :.- Build Impactful Conversational Experiences : Design and deliver intelligent bots for both chat and voicechannels, creating seamless customer journeys across web, WhatsApp, Facebook, and voice platforms.- Work with Cutting-Edge AI Technologies : Implement conversational solutions powered by Generative AI (LLMs) and Agentic AI systems, enabling next-gen automation and personalization.- Design End-to-End Architectures : Take ownership of the full solution from ideation, wireframing, and flow design to API integration and production deployment.- Collaborate with Cross-Functional Teams : Work closely with Product, Engineering, and Customer Service teams to align conversational solutions with business goals and deliver measurable impact.- Influence the Future of Automation : Drive innovation, propose enhancements, and shape best practices to scale conversational AI across the organization.You'll be set up for success if you have :.- Conversational AI Platforms : Expertise in Yellow.ai, Rasa, Dialogflow CX/ES, Cognigy, Kore.ai, or Microsoft Bot Framework.- Custom Flow Design : Experience building dynamic bot flows, NLP tuning, fallback handling, and multi-language support.- Channel Integrations : Ability to integrate bots across Web, WhatsApp, Facebook Messenger, and Voice (Dialogflow, Amazon Lex).- Scripting Skills : Proficiency in JavaScript, Node.js, or Python for creating custom logic and dynamic responses.- NLP Expertise : Strong understanding of intent/entity recognition, NER, slot-filling, dialogue state management, and conversation memory.- Generative AI (LLM) : Hands-on experience with OpenAI GPT, Claude, Cohere, and prompt engineering (zero-shot, few-shot).- Experience with Agentic AI systems is a strong plus.- Voice Bot Development : Knowledge of STT/TTS integration and designing voice-optimized dialogues.- API & Backend Experience : Strong understanding of RESTful APIs, webhooks, and event-driven architecture.- Zendesk Experience : Familiarity with Zendesk Support, ZIS, or Ticketing API for bot-to-agent handoff and ticket automation (preferred).- Analytical & Problem-Solving Mindset : Ability to use analytics to monitor bot performance, reduce fallback rates, and iteratively improve solutions.- Collaboration & Communication Skills : Comfortable working with diverse teams and simplifying complex solutions for both technical and non-technical stakeholders.- Adaptability : Thrives in a fast-paced, evolving environment, and proactively contributes to improving products and processes.At DAZN, we bring ambition to life.We are innovators, game-changers and pioneers.So, if you want to push boundaries and make an impact, DAZN is the place to be.As part of our team,you'll have the opportunity to make your mark and the power to make change happen.We're doing things no-one has done before, giving fans and customers access to sport anytime, anywhere.We're using world-class technology to transform sports and revolutionise the industry and we're not going to stop.DAZN VALUES THE HOW IN WHAT WE DO :- AMBITIOUS people who want to make a big impact and drive DAZN forward.- INVENTIVE people with bright ideas who deliver great new experiences for our customers and improvements for our business.People who come up with better, simpler ways of doing things.- PASSIONATE people who are proud of our product, our content and our business and love to shout about it.People who love what they do and show commitment every day.- BRAVE people who take difficult decisions to help us focus on improving DAZN, our performance and our results.- SUPPORTIVE people who know that we achieve more as a team than as individuals.People value inclusion and look out for each other, helping their colleagues enjoy their work and develop their careers.People who consider others before making decisions.At DAZN, we are committed to fostering an inclusive environment that values equality and diversity, where everyone can contribute and have their voices heard.This means hiring and developing talent across all races, ethnicities, religions, age groups, sexual orientations, gender identities and abilities.If youd like to include a cover letter with your application, please feel free to.Please do not feel you need to apply with a photo or disclose any other information that is not related to your professional experience.Our aim is to make our hiring processes as accessible for everyone as possible, including providing adjustments for interviews where we can. (ref:hirist.tech)