Conversational Developer

Why Join DAZN?

Joining DAZN in Hyderabad means being part of a cutting-edge sports streaming company in a vibrant tech hub. You'll work alongside passionate, talented professionals on innovative projects that reach millions of fans worldwide. Hyderabad offers a dynamic work environment with a great balance of career growth and lifestyle. If you're excited about shaping the future of live and on-demand sports entertainment, DAZN Hyderabad is the perfect place to make your mark and grow your career.

Our DAZN Central Creative is growing We are looking for talent, dynamic and energetic Short-form Promo Editors to join the team with an absolute passion for sport.

• Build Impactful Conversational Experiences: Design and deliver intelligent bots for both chat and voicechannels, creating seamless customer journeys across web, WhatsApp, Facebook, and voice platforms.
• Work with Cutting-Edge AI Technologies: Implement conversational solutions powered by Generative AI (LLMs) and Agentic AI systems, enabling next-gen automation and personalization.
• Design End-to-End Architectures: Take ownership of the full solution — from ideation, wireframing, and flow design to API integration and production deployment.
• Collaborate with Cross-Functional Teams: Work closely with Product, Engineering, and Customer Service teams to align conversational solutions with business goals and deliver measurable impact.
• Influence the Future of Automation: Drive innovation, propose enhancements, and shape best practices to scale conversational AI across the organization.

• Conversational AI Platforms: Expertise in , Rasa, Dialogflow CX/ES, Cognigy, , or Microsoft Bot Framework.
• Custom Flow Design: Experience building dynamic bot flows, NLP tuning, fallback handling, and multi-language support.
• Channel Integrations: Ability to integrate bots across Web, WhatsApp, Facebook Messenger, and Voice (Dialogflow, Amazon Lex).
• Scripting Skills: Proficiency in JavaScript, , or Python for creating custom logic and dynamic responses.
• NLP Expertise: Strong understanding of intent/entity recognition, NER, slot-filling, dialogue state management, and conversation memory.
• Generative AI (LLM): Hands-on experience with OpenAI GPT, Claude, Cohere, and prompt engineering (zero-shot, few-shot). Experience with Agentic AI systems is a strong plus.
• Voice Bot Development: Knowledge of STT/TTS integration and designing voice-optimized dialogues.
• API & Backend Experience: Strong understanding of RESTful APIs, webhooks, and event-driven architecture.
• Zendesk Experience: Familiarity with Zendesk Support, ZIS, or Ticketing API for bot-to-agent handoff and ticket automation (preferred).
• Analytical & Problem-Solving Mindset: Ability to use analytics to monitor bot performance, reduce fallback rates, and iteratively improve solutions.
• Collaboration & Communication Skills: Comfortable working with diverse teams and simplifying complex solutions for both technical and non-technical stakeholders.
• Adaptability: Thrives in a fast-paced, evolving environment, and proactively contributes to improving products and processes.

At DAZN, we bring ambition to life. We are innovators, game-changers and pioneers. So, if you want to push boundaries and make an impact, DAZN is the place to be.

As part of our team, you'll have the opportunity to make your mark and the power to make change happen. We're doing things no-one has done before, giving fans and customers access to sport anytime, anywhere. We're using world-class technology to transform sports and revolutionise the industry and we're not going to stop.

DAZN VALUES – THE 'HOW' IN WHAT WE DO:

Agility and creativity fuel growth and innovation, to Make It Happen.

Prioritising what matters drives progress and positive outcomes, Focusing On Impact.

Collective ambition builds optimism and success, in order to Win As One.

At DAZN, we are committed to fostering an inclusive environment that values equality and diversity, where everyone can contribute and have their voices heard. This means hiring and developing talent across all races, ethnicities, religions, age groups, sexual orientations, gender identities and abilities.

If you'd like to include a cover letter with your application, please feel free to. Please do not feel you need to apply with a photo or disclose any other information that is not related to your professional experience.

Our aim is to make our hiring processes as accessible for everyone as possible, including providing adjustments for interviews where we can.

We look forward to hearing from you.