Technical Lead

2 weeks ago

Hyderabad, India Tech Mahindra Full time

Job Title: Conversational Designer:

Location: Hyderabad

Job Type: Full-Time

Experience Level: Minimum 2 years of experience as a Conversational Designer


About the Role

We are looking for a Conversational Designer to join our team and shape intuitive, human-like experiences across our Conversational AI platforms (chatbots, voice bots, and virtual assistants). You'll work closely with product managers, developers, business stakeholders, and subject matter experts to create engaging, on-brand dialogue flows that help users accomplish their goals with ease.


This role involves regular interaction with clients based in the UK and USA , as well as collaboration with our internal operations and development teams . Comfort and confidence in engaging with global stakeholders is essential.


You will also be responsible for the continuous fine-tuning of bot experiences by leveraging bot analytics, performance data, and user feedback to improve conversation flow, coverage, and effectiveness over time.


Responsibilities:


  • Design end-to-end conversation flows, use cases, and intents for chatbots and voice assistants
  • Write and optimize prompts, responses, fallbacks, and disambiguation paths with natural, empathetic, and context-aware language
  • Collaborate with NLP teams to ensure accurate training data and utterance coverage
  • Partner with business stakeholders, subject matter experts and product teams to map customer journeys and identify automation opportunities
  • Use tools like Dialogflow, Voiceflow, Rasa, or LivePerson or similar to build and test conversational experiences
  • Maintain tone, personality, and consistency of the virtual assistant across use cases and channel
  • Create conversation design documentation including flows, sample dialogues, and design rationale
  • Communicate design concepts and rationale clearly to both technical and non-technical stakeholders, including clients


Experience

  • 2+ years of experience in conversational design or journey design for AI-powered bots
  • Strong understanding of conversation design principles, user intent modeling, and dialogue structuring
  • Experience with NLP platforms like LivePerson, Yellow.AI, Kore.AI, Dialogflow, IBM Watson, Amazon Lex, or similar

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