Customer Service

2 weeks ago

Hyderabad, India Racenergy Full time

We are looking for people with MBA Finance Background

Min 3 years of experience related to PO handling and Sales order handling.
- Monitor order fulfillment process from customer order receipt until goods are ready to be shipped to customer
- Ensure blocks/issues in scope are removed/resolved/escalated within defined timeline SPOCs for stakeholders
- Provide enhancements or area of improvements to the customers
- Work closely with the team, provide suggestions of process optimization, governance KPI reporting
- Communication Skill - Fluent in verbal and written English; knowledge of other languages is an added advantage
- Basic understanding of Pharma products and lifecycle events
- Basic understanding of Inventory Management
- Basic understanding of SAP systems and navigation
- Basic understanding of transportation, warehousing & inventory distribution
- Basic understanding of performance KPIs
- Basic understanding of MS Excel
- Basic understanding of business processes & PDCA cycle

Awareness of GXP

**Job Type**: Contractual / Temporary

**Salary**: ₹400,000.00 - ₹600,000.00 per year

**Benefits**:

- Health insurance

Schedule:

- Morning shift

**Education**:

- Master's (preferred)

**Experience**:

- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- English (preferred)
- Hindi (preferred)

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