Administrative Assistant

**Company Overview**: Founded in 2000, Vohra Wound Physicians is the largest Wound Care specialty practice focused exclusively on the post-acute sector, and the premier provider and employer in wound management. The company provides bedside clinical care to hundreds of thousands of patients annually at nearly 3,000 skilled nursing facilities across 28 states as well as to patients healing at home via telemedicine. Vohra Physicians is a premier national physician group that provides expert post-acute care physician services throughout the United States.

**Job Title: Medical Administrative Assistant (MAA)**

**Key Responsibility Area**:

- Work closely with the Account Manager who is assigned to specific accounts and physicians.
- Provide extensive support to Vohra physicians and facility partners to identify issues and respond to inquiries.
- Quickly identify, address, document and track critical service-related items and customer inquiries.
- Evaluate customer feedback and identify ways to maximize customer satisfaction.
- Ensure that standard operating procedures are documented and maintained.
- Reporting any anomalies to the reporting manager.
- Feedback to be completed in a timely manner, review & report.
- Responsible for all correspondence with customers ensuring all aspects of a project are effectively communicated and documented.
- Proactively obtains any missing information from the patient to ensure that medical records are accurate and up to date, which helps to ensure better care is being provided.
- Upon arrival, captures patient’s vital signs, past medical, social and family history, medication usage and preferred pharmacy information.
- Able to administer medication and injections, as directed by Physician/Provider
- Able to perform phlebotomy on patients, as directed by the Physician/ Provider
- Able to perform EKG’s, PFT’s spirometry, nebulizer treatments and ear irrigations, and other procedures, as required by the practice and directed by the Physician/Provider
- Able to perform in-office lab testing such as glucose testing, strep screens, pregnancy tests, urinalysis, and HgA1c as directed by the physician/provider.
- Able to perform sterilization on instruments used for minor procedures/surgeries according to the CDC recommended guidelines.
- Maintains all certifications/licensures as required by the scope of the role being performed.
- Ensures compliance with all state and federal regulatory requirements including HIPAA/OSHA compliance.
- Support the Team Lead -CRM to implement policies as laid down by the companies.
- Routing Carve Off’s as and when required.
- Calls to facilities based in US basis the states assigned.
- Calls connected with Facilities - Increase First Contact.
- Aiming to schedule meetings with US facilities for Growth in business.
- Revenue Improvement - Conversions of New meetings to sale (1st encounter).

**Qualifications, Skill & Experience Levels**:

- Bachelor’s degree in the related field.
- Minimum of 2 years’ experience Healthcare/Patient & Physician centric environment as an Executive/Agent/Nursing/Medical Support.
- Proficiency with computers, especially with CRM software, and strong typing skills.
- Prior working experience as a C.N.A, EMT, Phlebotomist, Athletic Trainer or other healthcare discipline that provides direct patient care.
- Or a Certified MA from the National Health Career Association (NHA).
- Or completed any MA education program but has not received certification as of yet.
- Basic Excel skill - understanding Excel spreadsheets (Formulas & Functions).
- Ability to ask prying questions and diffuse tense situations.
- Strong time management and decision-making skills.
- Ability to deal with demanding customers and escalations.
- Well-developed communication skills: ability to communicate to all levels.
- Exceptional customer service, active listening, and verbal and written communication skills, professional phone voice.
- Organizational skills with the ability to prioritize a varied and demanding workload.
- Problem solving skills with A high level of commercial awareness.

Shift Timing: 5pm-2am (NO CAB FACILITY)

**Salary**: ₹40,000.00 per month

**Benefits**:

- Health insurance
- Paid time off

Schedule:

- Evening shift
- Fixed shift
- Monday to Friday
- US shift

Ability to commute/relocate:

- Badarpur, Delhi, Delhi: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Bachelor's (required)

**Experience**:

- total work: 2 years (required)
- Customer support: 1 year (required)
- Medical administration: 1 year (required)

**Language**:

- Fluent English (required)

Work Location: In person