Customer Care Executive

2 weeks ago


Jubilee Hills Hyderabad Telangana, India Stanplus Technologies Pvt Ltd Full time

*

Serve customers by determining requirements; answering inquiries; resolving problems; fulfilling requests; maintaining the database.

Areas of responsibility would be:

- Determine the requirements by working with customers.
- Resolve problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.
- Fulfil requests by completing transactions; entering requests in the system or forwarding requests.
- Sell additional services by recognizing opportunities and explaining the benefits of additional features.
- Maintain a call centre database by entering information.
- Keep systems operational by following established procedures; reporting malfunctions.
- Enhance the organization's reputation by accepting ownership of any existing and new requests
- Mandatory fluency in English, Hindi, Kannada, Gujarati, Assamese and Bengali.

*

**Salary**: ₹15,000.00 - ₹26,000.00 per month

**Benefits**:

- Health insurance
- Life insurance

Schedule:

- Rotational shift

Supplemental pay types:

- Overtime pay
- Performance bonus

Ability to commute/relocate:

- Jubilee Hills, Hyderabad, Telangana: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Bachelor's (preferred)

**Language**:

- Gujarati (required)
- Kannada (required)
- Bengali (required)
- Tamil (preferred)
- Assamese (required)

**Speak with the employer**

+91 9121245083



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