Customer Relationship Executive

1 day ago

Jaipur, India Jobingo Hr Solution Full time

Maintain Customers Data Base
- Workshop Customers data to be maintained with correct and latest account details (Contact no.

Scheduling an Appointment
- Accept service booking and register in the appointment sheet.
- Accepted appointments to be informed to respective Service Advisors, Service Manager and Parts

department.
- Making a prior call for reconfirmation of appointments.

Welcome and greet customers
- Customers arrived at reception to be greeted and introduce to respective service advisors in case all

service advisors are busy.
Preparing Analysis
- Vehicles which have not visited last two years to be extracted eDealer and inform to the

Service Manager.
- Instant feedback analysis to be done.
- Service follow up analysis to be done.
- Root cause analysis to be given to Service Manager.

Follow-up Service for Customer
- 7th day follow up call to be made.
- Positive and negative feedback with analysis to be given to Service Manager.

Complaint management
- Register customer complaint in eDealer.
- Root cause analysis of customer complaint.

Build and enhance customer relationship
- Reminder of Service.
- Promotion of company’s activities in relation to service, parts and car sales campaign.

**Salary**: ₹15,000.00 - ₹20,000.00 per month

Schedule:

- Day shift

Ability to commute/relocate:

- Jaipur, Rajasthan: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- total work: 2 years (preferred)
- Customer service: 2 years (preferred)

**Language**:

- English (preferred)

**Speak with the employer**
+91 7877720615

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