Avp-collections Ops and Support

-Job description**Some careers open more doors than others.**

If you’re looking for a career that will unlock new opportunities, join HSBC and experience the possibilities. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

**Job Introduction**

Assistant Vice President (AVP) - Collection Operations and Support (Debt Collections) - INM IWPB CCS

The job role involves managing collection operations, third party vendor’s, their onboarding and governance as per defined outsourcing policy for internal & external third parties.

The incumbent would need to work in a team and ensure they manage Collection back-office processes and support frontline teams

All processes would need to be governed and set up as per FIM / regional and regulatory guidelines

**Principal Responsibilities**

Collection Operations & Vendor Management
- The key objective will be supporting the front-line teams in effective and error free operations management and to build discipline on process adherence as laid down by collection policies with focus on strategies of Centralization, Migration & Automation
- To improve the efficiency and effectiveness of the collections unit by centrally managing the activities outsourced to the various channels
- Stakeholder management would remain a key prerequisite of this role, the need to maintain healthy relationships with internal and external customers is paramount to ensuring seamless processing of transactions and operations
- Implement and adhere to compliance of collection standards (Global initiatives such as C19, C23, C41) while providing direction and support to the Vendor
- Ensure timely submissions for RTBs, other Regional, Concurrent and Regulatory asks
- Review the departmental DIM / SOP on an annual basis and keep the same up to date as and when changes are made to processes triggered by policy changes / process improvements and regulation
- Adherence to Third party Risk management requirements, Archer & Risk Flo system
- Manage outsourced vendor operations and implement locally and regionally driven controls standards.
- Contract management / Renewal & onboarding of new vendors
- Vendor Billing process
- Take complete ownership and accountability of audit and reviews, internal and external

**Operational Effectiveness & Control**
- Maintain HSBC internal control standards, including the timely implementation of internal and external audit points together with any issues raised by external regulators
- Awareness of operational risk, identification and assessment, inherent and emerging thereby taking timely actions to minimize likelihood of risk occurrence
- End to end implementation of the process as per the approved DIM
- Ensure all the relevant approvals are sought before implementing a new process
Requirements- Graduate in any discipline (BSc / BCom / BA)
- Experience (preferable) in Managing Back office & Vendor Management.
- Strong Communication skills, Oral & Written
- Fair Knowledge of Retail Lending products

**Additional Information**
- _Mandatory to successfully complete Anti-Money Laundering and Sanctions training and post-course assessment, as required_

**Useful Link**
Link to Careers Site: Click**HERE**
You’ll achieve more at HSBC.HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment.- Issued by The Hongkong and Shanghai Banking Corporation Limited, India_

====================================================================================================