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IT Systems Administrator

2 weeks ago

Pune, India AppZen Full time

We are looking for an IT Administrator with exceptional communication skills to join our team.
- As an IT Administrator, you will be responsible for managing and maintaining our organization's IT infrastructure while effectively communicating with stakeholders at all levels.
- You should also have the patience and skills to communicate with a variety of interdisciplinary teams and users.
- The IT Administrator will also be responsible for providing high-level technical support for all AppZen’s employees.
- Your goal will be to ensure that our technology infrastructure runs smoothly and efficiently. The IT administrator will report to the IT manager.

**Responsibilities**:

- Manage employee onboarding and offboarding, including hardware and software life cycles.
- Procure, configure, and deploy assets for local and remote employees, ensuring efficient asset management.
- Provide technical support to end-users, troubleshoot system issues, and offer timely resolutions.
- Troubleshoot network connectivity issues and implement logical solutions for network infrastructure problems.
- Maintain an up-to-date inventory of hardware and software assets.
- Configure and maintain Zoom rooms, printers, digital displays, and other IoT peripherals.
- Utilize existing SOPs and processes to provide timely support and ensure IT systems function properly.
- Provide well-articulated, business-oriented responses and collaborate with others as needed.
- Participate in off-hours support as part of a team rotation.
- Log incidents and risks for effective analysis and reporting.
- Develop and maintain system documentation, including configurations and user guides.
- Stay updated with industry best practices, security standards, and compliance requirements.

**Requirements**:

- Minimum 2 years of experience as an IT Administrator or in a similar role.
- Strong knowledge of IT infrastructure components, including systems, servers, networks,and virtualization technologies.
- Proficiency in configuring and managing Windows, Mac, and Linux operating systems.
- Experience with Network Directory, DNS, DHCP, and other network services.
- Familiarity with cloud computing platforms like AWS or GCP.
- Solid understanding of network protocols, firewalls, and security technologies.
- Ability to diagnose and resolve hardware, software, and network-related issues.
- Excellent communication skills with both technical and non-technical stakeholders.
- Strong analytical and problem-solving abilities.
- Proactive mindset and attention to detail.
- Ability to work in a fast-paced environment and manage multiple priorities effectively.
- Technical certifications such as AWS, GCP, CompTIA, or Cisco CCNA are a plus.

**Technologies**:

- Hardware: Cisco Meraki Network Infra, Apple Devices, Windows, IoT thin clients, AV Equipment, Printers
- Software: Operating systems such as MacOS, Windows, iOS, and Linux;
- Google Suite, JumpCloud or similar, Jira, OpsGenie, Bitbucket, Confluence, Jenkins,Zoom Admin, Slack Admin, AWS EC2 and S3, MySQL or PostgreSQL, GitHub, Postman API, LDAP integration etc.

We are equal opportunity employer and value diversity. All employment is decided on the basis of qualifications, merit and business need.