Customer Service

1 week ago


Harni Vadodara Gujarat, India SunEx International Full time

Customer Support Specialist responsibilities include resolving customer queries, recommending solutions and guiding product users through features and functionalities. To

Ultimately, you will help establish our reputation as a company that offers excellent customer support during all sales and after-sales procedures.

**You will be responsible for**
- Analyse and report product malfunctions (for example, by testing different scenarios or impersonating users)
- Update our internal databases with information about technical issues and useful discussions with customers
- Monitor customer complaints on social media and reach out to provide assistance Share feature requests and effective workarounds with team members
- Inform customers about new features and functionalities
- Follow up with customers to ensure their technical issues are resolved
- Gather customer feedback and share with our Product, Sales and Marketing teams

**What we need from you**
- Experience as a Customer Support Specialist or similar CS role
- Familiarity with Logistics and Freight Forwarding Industry is a plus
- Experience using help desk software and remote support tools
- Strong client-facing, communication and problem-solving skills
- Multi-tasking abilities
- Patience when handling tough cases

Pay: ₹10,500.00 - ₹20,000.00 per month

**Benefits**:

- Cell phone reimbursement

Schedule:

- Day shift

Supplemental Pay:

- Performance bonus
- Yearly bonus

Work Location: In person

**Speak with the employer**
+91 9638711911
Expected Start Date: 01/06/2025



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