Customer Service
1 week ago
Customer Support Specialist responsibilities include resolving customer queries, recommending solutions and guiding product users through features and functionalities. To
Ultimately, you will help establish our reputation as a company that offers excellent customer support during all sales and after-sales procedures.
**You will be responsible for**
- Analyse and report product malfunctions (for example, by testing different scenarios or impersonating users)
- Update our internal databases with information about technical issues and useful discussions with customers
- Monitor customer complaints on social media and reach out to provide assistance Share feature requests and effective workarounds with team members
- Inform customers about new features and functionalities
- Follow up with customers to ensure their technical issues are resolved
- Gather customer feedback and share with our Product, Sales and Marketing teams
**What we need from you**
- Experience as a Customer Support Specialist or similar CS role
- Familiarity with Logistics and Freight Forwarding Industry is a plus
- Experience using help desk software and remote support tools
- Strong client-facing, communication and problem-solving skills
- Multi-tasking abilities
- Patience when handling tough cases
Pay: ₹10,500.00 - ₹20,000.00 per month
**Benefits**:
- Cell phone reimbursement
Schedule:
- Day shift
Supplemental Pay:
- Performance bonus
- Yearly bonus
Work Location: In person
**Speak with the employer**
+91 9638711911
Expected Start Date: 01/06/2025
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