Front Office Supervisor

5 days ago

Bengaluru Karnataka, India Icon Hotels Full time

**Roles & Responsibilities**:

- Ensures Outstanding customer care at all times.
- Maintains a friendly, professional, cheerful and courteous demeanor at all times.
- Accurately answers inquiries from potential guests and accepts hotel reservations. Consistently resolves guest problems and complaints in an efficient manner while demonstrating a sense of urgency.
- Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns in a timely fashion.
- Uses suggestive selling techniques to sell room nights, increase occupancy and revenue.
- Supervises daily shift process ensuring all team members adhere to standard operating procedures and are friendly and attentive to guest needs and service.
- Trains and directs the work flow and processes of the front desk. Resolves issues/problems and coaches and counsels the front desk team members to ensure a quality operation.
- Resolves customer issues, complaints and problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service.
- Adheres to company credit limit policies.
- Allocates rooms to expected arrivals after checking the guests preferences and special requests.

**Keys & Skills**:

- High School diploma or equivalent preferred.
- Experience in a hotel or a related field preferred.
- A degree or Diploma in Hospitality Management.
- Minimum 2 to 3 years work experience as Front Office Associate / Front office cashier in a hotel.

Pay: ₹10,298.25 - ₹20,000.40 per month

Schedule:

- Day shift
- Evening shift
- Morning shift

**Experience**:

- total work in Hotel: 2 years (preferred)

Work Location: In person

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