Front Office Supervisor

19 hours ago

Bengaluru Karnataka, India ICON BOUTIQUE HOTEL Full time

**Roles & Responsbilities**:

- Ensure Outstanding customer care at all times.
- Maintains a friendly, cheerful, and courteous demeanour at all times.
- Courteously and accurately answers inquiries from potential guests and accepts hotel reservations.
- Respond to telephone and in-person inquiries regarding reservations, hotel information, and guest concerns.
- Uses suggestive selling techniques to sell room nights, and increase occupancy and revenue.
- Supervise daily shift process ensuring all team members adhere to standard operating procedures.
- Train, direct the work of, resolve issues/problems, and coach and counsel the front desk team members to ensure a quality operation.
- Resolve customer issues, complaints, and problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service.
- Cross Check all billing instructions are correctly updated.
- Controls cash transactions at the front desk and maintains complete responsibility for personal bank as specified by hotel bank agreement policy.
- Supervise the operations of the front desk to ensure an optimal level of service and hospitality is provided to the guests.

**Keys & Skills**:

- A degree or Diploma in Hospitality Management is an asset or a graduate’s bachelor’s degree and/or diploma in hotel or other related field.
- Minimum 2 to 3 years work experience as Front Office Associate / Front office cashier in a hotel.

**Education**:

- Bachelor's (preferred)

**Experience**:

- total work in Hotel Industry: 3 years (preferred)

**Language**:

- English (preferred)

Ability to Commute:

- Bangalore City, Karnataka (required)

Ability to Relocate:

- Bangalore City, Karnataka: Relocate before starting work (required)

Work Location: In person

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