
Customer Service Representative
2 weeks ago
_**We are hiring**_
**Process**: Customer support executive - International Banking voice Process - Hindi
**Location**: Guindy, Ambattur, Perungudi.
**Experience**: Freshers
**Qualification**: Any Graduate
**Languages**: English + Hindi
**Versant 5**
**Salary**: 21k Take home ; 25k CTC
**Shift**: Day rotational and Rotational week off
**5 day's working**
One way traveling ticket will be provided _**(Flight Tickets)**_
**7 days accommodation will be provided.**
Relocation bonus will be given after 2 Months of basic pay approximate **14,000 - 15,000** after **90 days** from the date of joining.
Retention bonus of **750 rs for first 3 month** will be provided, which you will get on 4 month salary, employees must have **90 - 95% attandance **to get the retention bonus. From 4th month retention bonus will be increased from **750 - 1000 rs.**
**Roles and Responsibilities**:
- Assist customers in resolving product or service-related issues and provide appropriate solutions.
- Handle customer complaints, troubleshoot problems, and escalate complex issues to the relevant departments when necessary.
- Maintain a thorough understanding of our products/services to effectively address customer queries and concerns.
- Keep accurate records of customer interactions, transactions, comments, and complaints.
- Collaborate with internal teams to ensure a seamless customer experience and provide feedback on customer issues and trends.
- Contribute to improving customer support processes by identifying opportunities for efficiency and enhancement.
- Uphold company policies and procedures while delivering excellent customer service at all times.
**Job Types**: Full-time, Permanent, Fresher
Pay: ₹21,000.00 - ₹25,000.00 per month
**Benefits**:
- Provident Fund
Schedule:
- Day shift
- Morning shift
- Rotational shift
Supplemental pay types:
- Performance bonus
**Education**:
- Bachelor's (preferred)
**Experience**:
- total work: 1 year (preferred)
- Customer service: 1 year (preferred)
**Language**:
- English (preferred)
- Hindi (preferred)
Work Location: In person
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