Customer Care Executive

1 week ago

Hebbal Kempapura Bengaluru Karnataka, India JVW Technologies Full time

**Urgent Hiring for Customer Care Executives**
- Handling Customer queries over phone
- Handle inbound/outbound customer calls regarding product/service inquiries and issues
- Provide accurate information and assistance to customers
- Resolve customer complaints and escalations in a professional manner
- Maintain customer records and update information in the system
- Identify and escalate priority issues to the appropriate team
- Achieve individual and team targets for customer satisfaction and productivity
- Ensure that customer queries are addressed in a timely and accurate manner.
- Regularly update customer database with accurate information.
- Follow company policies and procedures
- Adhere to quality standards and call center metrics
- Excellent verbal and written communication skills in English
- Strong customer service orientation
- Ability to empathize with customers and provide appropriate solutions
- Good problem-solving skills
- Work 24/7 shift

**Job Requirements -**
- Need Excellent English communication
- Qualification - UG
- Must have minimum six month of BPO / customer support experience
- Should have excellent communication in English (Both verbal and Written)
- Immediate joiners preferred

**Perks -**
- CTC Upto 3.6 lpa
- Experienced Salary 25k take-home 29k CTC
- Fresher salary 21k Take home 26k CTC
- Rotational Shift
- Cab facility - 2 way
- 5 Working days

**Call or Whatsapp 7480900914 / 9149313427** / **8421669637**

**Job Type**: Permanent

Pay: ₹24,000.00 - ₹29,000.00 per month

**Benefits**:

- Provident Fund

Schedule:

- Rotational shift

Ability to commute/relocate:

- Hebbal Kempapura, Bengaluru, Karnataka: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Higher Secondary(12th Pass) (required)

**Experience**:

- Technical support: 1 year (preferred)
- total work: 1 year (preferred)
- International voice process: 1 year (required)

**Language**:

- Hindi (preferred)
- English (required)

Work Location: In person

**Speak with the employer**
+91 6203991974

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