M&e Tool and Servicenow Expert

Who We Are

At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward - always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.

The Role

There are two halves to this role: First, contributing to current projects where you analyze problems and tech issues, offer solutions, and test, modify, automate, and integrate systems. And second, long-range strategic planning of IT infrastructure and operational execution. This role isn’t specific to any one platform, so you’ll need a good feel for all of them. And because of this, you’ll experience variety and growth at Kyndryl that you won’t find anywhere else.
- Managing user and permissions. Designing automation processes and tools to streamline deployments across multiple environments.
- Design and optimize workflows. Perform regular system maintenance, upgrades, and patches to ServiceNow platform.
- Development and customization of rules and automations to handle the events.
- Development of health check monitoring scripts/automation and dashboards for different health check parameters.
- Guide and direct the comprehensive insights on team for proactive decision-making and continuous improvement.
- Achieve operational maturity through data-driven practices and streamlined incident resolution processes.
- Integrate, propose, and provide the solution using PagerDuty’s integrations with tools like Microsoft Teams communication platforms allow quick and easy collaboration in a distributed environment.reg

Your future at Kyndryl
There are lots of opportunities to gain certification and qualifications on the job, and you’ll continuously grow as a Cloud Hyperscaler. Many of our Infrastructure Specialists are on a path toward becoming either an Architect or Distinguished Engineer, and there are opportunities at every skill level to grow in either of these directions.

Who You Are

You’re good at what you do and possess the required experience to prove it. However, equally as important - you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused - someone who prioritizes customer success in their work. And finally, you’re open and borderless - naturally inclusive in how you work with others.

Required Technical and Professional Expertise
- Minimum of 6-7 years’ experience in using SNOW in customized enterprise environment.
- Experience in transforming operations using Pager Duty.
- Experience in automating the incident management using Pager Duty.
- Skills in developing Service Now software solutions using JavaScript, Web Services, HTML and CSS
- Experience with Service Asset & Configuration Management and Asset Management teams to deliver expanded Discovery functionality
- Can develop and deliver customized portal web pages in Service Now using Bootstrap and Angular JS JavaScript frameworks
- Capable and skilled in managing CMDB health by using Discovery (or equivalent methods) to support Assets and Configuration
- Create and configure Notifications, UI pages, UI Macros, Script Includes, For matters, in Service Now
- Creates and maintains process and knowledge documentation for team and users
- Perform code reviews to ensure that the quality bar is being met regarding coding standards, integration, extensibility, and security.
- Proficient in administrating the workflows on the software, implementing new systems or add-ons, helping with problem resolution, and supervising testing systems for efficiency.
- Responsible for ensuring that the software behaves as designed by testing it for bugs and performance during all stages of the development process.
- Decent knowledge and experience in implementing automation using Service Now, API integrations and third-party integration.
- Leadership skills and capable of leading, mentoring, & developing the local/remote teams in big/heterogenous environments.

Preferred Technical and Professional Experience
- Exceptional judgment and decision-making abilities
- Familiar with a variety of IT concepts, practices, and procedures
- Knowledge of design techniques, tools, and principals involved in production of precision technical plans, blueprints, drawings, and models
- Logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems
- Strong analytical and problem-solving skills with high attention to detail

Being You

Diversity is a whole lot more than what we look like or where we come from, it’s how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we’re not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone int