Client Care Counsellor

5 days ago

Gurgaon, India LifeWorks Full time

TELUS Health and LifeWorks have recently come together to leverage the power of technology and our caring cultures to further progress our shared goal of building a healthier and friendlier future for all. As a global-leading health and well-being provider - encompassing physical, mental and financial health - TELUS Health is improving health outcomes for consumers, patients, healthcare professionals, employers and employees.

LifeWorks supports the total health and well-being of over 35 million lives worldwide with our clinical expertise, global presence and digital well-being platform, LifeWorks by Morneau Shepell. We are global organization with our presence across 160+ countries or regions like US, Canada, UK, India etc and our solutions spans across employee and family assistance program, health and wellness, recognition, pension and benefits administration, retirement and financial consulting, actuarial and investment services.

What does a Mental Health Counsellor will do in LifeWorks?

As a Mental Health Counsellor (Titled as Client Care Counsellor and Tele-Counsellor), you will manage clients facing urgent or crisis situations requiring immediate attention via telephone or chat modalities. Taking care of our clients by evaluating needs, assessing risks, crisis containment, assisting in single sessions and providing necessary resources to resolve challenges. This role is assessment-based and providing counselling support.

What will your day-to day activities look like?
- Assess client’s needs and provide immediate telephone crisis counselling/interventions to employees and family members of customer organisations.
- Providing telephonic clinical assessments, short term problem solving & referrals to EAP (Employee Assistance program) users across the country
- Participating in clinical staffing & in-house trainings
- Assisting contracted affiliate counselors with inquiries regarding referrals and track cases to ensure connection with the appropriate referral.
- Clinical Associates are strongly encouraged to achieve independent licensure.

What we need from you that will help you perform better in this role?
- A Master's/MPhil Degree in Counseling Psychology, Social Work, or another clinical counseling field
- Minimum 2 year of experience required with 340 hours of counselling experience.
- Ability to multi-task and provide clinical behavioral health services.
- Excellent risk assessment skills, and an ability to adapt quickly to a client's changing needs.
- Strong clinical judgment and an understanding of your responsibilities with confidentiality
- Experience working with substance-related & addictive disorders is an asset.
- Strong organization skills, ability to follow-up on cases to ensure connection to referrals.
- Passionate about helping others.
- Competency to provide a dedicated and meaningful counseling experience to participants over the phone.
- Empathic and excellent active listening skills.

Where permitted by law, company employees must be fully immunized to access a TELUS Health or LifeWorks office or customer premises.

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