Client Care Counsellor

1 day ago

Gurgaon, India LifeWorks Full time

Build a meaningful career

At LifeWorks, we offer more than career opportunities, we provide career opportunities to make meaningful contributions to people’s lives. The extraordinary expertise of a more than 7,000-strong workforce is harnessed to support the employees and families of the organizations we serve. Our innovative programs have a lasting impact on the health, financial security and productivity of 24,000 workplaces.

LifeWorks supports the total health and well-being of over 35 million lives worldwide with our clinical expertise, global presence and digital well-being platform, LifeWorks by Morneau Shepell. We are global organization with our presence across 160+ countries or regions like US, Canada, UK, India etc and our solutions spans across employee and family assistance program, health and wellness, recognition, pension and benefits administration, retirement and financial consulting, actuarial and investment services.

What does a Mental Health Counsellor will do in LifeWorks?

As a Mental Health Counsellor (Titled as Client Care Counsellor and Tele-Counsellor), you will manage clients facing urgent or crisis situations requiring immediate attention via telephone or chat modalities. Taking care of our clients by evaluating needs, assessing risks, crisis containment, assisting in single sessions and providing necessary resources to resolve challenges. This role is assessment-based and providing counselling support.

What will your day-to day activities look like?
- Assess client’s needs and provide immediate telephone crisis counselling/interventions to employees and family members of customer organisations.
- Providing telephonic clinical assessments, short term problem solving & referrals to EAP (Employee Assistance program) users across the country
- Participating in clinical staffing & in-house trainings
- Assisting contracted affiliate counselors with inquiries regarding referrals and track cases to ensure connection with the appropriate referral.
- Clinical Associates are strongly encouraged to achieve independent licensure.

What we need from you that will help you perform better in this role?
- A Master's/MPhil Degree in Counseling Psychology, Social Work, or another clinical counseling field
- Minimum 2 year of experience required with 340 hours of counselling experience.
- Ability to multi-task and provide clinical behavioral health services.
- Excellent risk assessment skills, and an ability to adapt quickly to a client's changing needs.
- Strong clinical judgment and an understanding of your responsibilities with confidentiality
- Experience working with substance-related & addictive disorders is an asset.
- Strong organization skills, ability to follow-up on cases to ensure connection to referrals.
- Passionate about helping others.
- Competency to provide a dedicated and meaningful counseling experience to participants over the phone.
- Empathic and excellent active listening skills.

Where permitted by law, LifeWorks employees must be fully immunized to access a LifeWorks office or customer premises.

Fulfilling work that matters

LifeWorks is in the business of helping organizations help their people and in the process, we strive to elevate ours. We're always looking for talented professionals and strategic leaders looking to make a difference in the lives of the people we serve. We appreciate the interest of every applicant; however, we contact only those selected for an interview.

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