Aem Solution Specilaist Csm

1 week ago

Noida, India Adobe Full time

Our Company

Changing the world through digital experiences is what Adobe’s all about. We give everyone—from emerging artists to global brands—everything they need to design and deliver exceptional digital experiences We’re passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen.

We’re on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours

The Opportunity

Adobe DX business is seeking a CSM (Customer Success Manager) who is passionate about seeing customers succeed and landing & expanding the existing customer base. The CSM will work in a team environment and share the responsibility of managing a large customer base. The CSM will build relationships with key players, becoming a trusted advisor and maintaining on-going relationships to find growth opportunities within the Team account base. The role plays an instrumental part in the overall success of the Team. We all must roll up our sleeves and do the work needed to win. You’ll work on complex Digital experience engagements with customers in lock
- step with the rest of the team and as such need to be available via several communication platforms.

What you'll Do
- Help the Customer Start Strong - Make sure he is set up for success.
- Capture customer's key business objectives
- Thorough understanding on the Digital marketing and Digital experience business
- Proven experience in driving value conversations for any of the Digital experience products
- Be the voice of the customer.
- Build Mutual Success Plans.
- Drive Strategic Business Reviews.
- Educate customers on DX and provide best practices.
- Work with sales executives on land and expand opportunities.
- Assist with support related issues and ensure support case is resolved in a timely manner.
- Assist customers with their integrations and facilitate meetings between customer and other internal teams, such as Solutions Engineering, Product, Support, etc.
- Maintain proactive, regular contact within accounts to maximize their success and usage, as well as additional revenue opportunities.
- Deliver customized demonstrations.
- Drive customer references.

What you need to succeed
- 3-5 years' prior proven track record in customer success, account management or sales.
- Prior experience managing a high-volume customer base.
- Ability to work well and thrive in a team environment.
- Proven track record of meeting quarterly and annual renewal and upsell metrics.
- Expertise in one of the following products ( with Adobe experience manager, Adobe Analytics, Adobe Target), is a must.
- BA/BS degree or MBA from a Tier 1 institute (preferred)

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