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Operations Executive

2 weeks ago

Shankar Nagar Nagpur Maharashtra, India ASIS HOLIDAYS Full time

The roles and responsibilities of a reservations executive typically involve managing the process of booking and confirming reservations for customers or clients. Here are the key responsibilities:
2. *Customer Service*: Providing excellent customer service by responding to inquiries, resolving issues, and ensuring customer satisfaction throughout the reservation process.

3. *Availability Management*: Monitoring room or service availability and ensuring accurate information is provided to customers regarding availability, rates, and promotions.

5. *Payment Processing*: Processing payments for reservations, ensuring accuracy and compliance with payment policies and procedures.

6. *Database Management*: Maintaining and updating customer databases with reservation details, special requests, preferences, and contact information.

7. *Coordination*: Coordinating with other departments such as housekeeping, front office, and sales to ensure smooth operations and guest satisfaction.

8. *Reporting*: Generating reports on reservation activity, occupancy rates, and revenue generated from reservations. Providing insights and analysis to management as needed.

9. *Sales Support*: Supporting sales efforts by promoting available packages, special offers, and upgrades to customers during the reservation process.

10. *Compliance and Policies*: Ensuring compliance with reservation policies, terms, and conditions. Adhering to legal and regulatory requirements related to reservations and customer data protection.

11. *Training and Development*: Staying updated on industry trends, reservation software, and customer service techniques. Participating in training programs to enhance skills and knowledge.

12. *Problem Resolution*: Resolving any issues related to reservations, cancellations, overbookings, or changes in customer plans promptly and professionally.

13. *Upselling*: Identifying opportunities to upsell additional services or upgrades to customers to enhance their experience and increase revenue.

14. *Feedback Management*: Collecting feedback from customers about their reservation experience and communicating suggestions for improvement to management.

15. *Emergency Response*: Handling emergency situations, such as cancellations due to weather conditions or other unforeseen events, with efficiency and sensitivity to customer needs.

16. Digital Marketing.

**Job Types**: Full-time, Fresher

**Benefits**:

- Cell phone reimbursement

Schedule:

- Day shift

**Experience**:

- Operations: 1 year (required)
- total work: 1 year (required)

Work Location: In person