Customer Relationship Executive

2 days ago

Mumbai, India Maple Digital Technology International Pvt Ltd Full time

Maple is amongst India’s leading Apple Premium Resellers and Authorised Service Providers

Maple is one of India’s leading Apple Premium Resellers and Authorised Service Providers offering best-in-class experience for everything Apple. We have an e-commerce presence in PAN India along with our stores across Mumbai and Mangalore.

Started in 2005, Maple, in its 17 years of being associated with Apple, promises its customers an exemplary experience, be it sales or service. As an Apple Premium Reseller, we take pride in providing our customers with exceptional service and support for all Apple products. Great customer empathy, process intelligence, and unmatched customer experience are the values we live by.

We are Looking to Hire Customer Relationship Executive for our Khar Location.

**Roles and Responsibilities**

1. Handling the customer query/ grievances.

2. Developing relationship with premium clients, thus enhancing the business.

3. Understanding the customer query and accordingly look forward for its resolution.

4. Revert to the clients (Happy Calling), thus confirming the service.

5. Focusing on the CSAT & identifying the Root Cause Analysis (RCA) on the same.

6. Need to maintain certain reports such as Happy Calling Report and Apple Report.

**Skills Required**:
1. Good Personality with Excellent Communication skills.

2. Ability to multi task.

3. Must be a Graduate / Post Graduate (Retail / Marketing / Sales)

4. Ability to understand customers queries.

5. Minimum 1 Year of Customer Handling Experience.

**Salary**: ₹15,000.00 - ₹40,000.00 per month

**Benefits**:

- Health insurance
- Paid time off
- Provident Fund

Schedule:

- Day shift

Ability to commute/relocate:

- Mumbai, Maharashtra: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- total work: 1 year (required)

**Language**:

- English (required)

**Speak with the employer**
+91 8928950676

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