Customer Support Executive

5 days ago

New Delhi, India Marg Compusoft Full time

Job Summary
- Location:
- New Delhi- Designation:
- Customer Support Executive- Qualification:
- Any graduate- Skills:
- Calling, Technical Support, Accounting software knowledge- Experience:
- 1+ Years- No. of Positions:
- 10- '- Calling to Leads generated
- Outbound Calling to Customers/ partners
- Perform Customer care representative activities
- Excellent in English communication
- Good into Inbound and outbound calls
- Managing 60-80 calls per day
- Confer with customers about concerns with services
- Maintained accurate and current customer account data with digital information updates
- Updated and maintained information in customer accounts according to CRM
- Create case logs, record information, establish resolution time, follow-up on issues, and escalate complex issues
- Guide customers through the resolution of technical issues.
- Engaging With Customer/ partners about their Query About the product
- Making your Best Efforts to convert every lead to valid sales Lead
- transferring the valid lead to Sales team
- tracking and monitoring each transferred lead with our sales team, so that it get answered.
'

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