Agm - Transport Operations

Job Req ID: 46138
- Location: New Delhi, IN
- Function: Technology/ IOT/Cloud
- About:

- Vodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership. It is India’s leading telecom service provider. The Company provides pan India Voice and Data services across 2G, 3G and 4G platform. With the large spectrum portfolio to support the growing demand for data and voice, the company is committed to deliver delightful customer experiences and contribute towards creating a truly ‘Digital India’ by enabling millions of citizens to connect and build a better tomorrow. The Company is developing infrastructure to introduce newer and smarter technologies, making both retail and enterprise customers future ready with innovative offerings, conveniently accessible through an ecosystem of digital channels as well as extensive on-ground presence. The Company is listed on National Stock Exchange (NSE) and Bombay Stock Exchange (BSE) in India.

We're proud to be an equal opportunity employer. At VIL, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected and empowered to reach their potential and contribute their best.

VIL's goal is to build and maintain a workforce that is diverse in experience and background but uniform in reflecting our Values of Passion, Boldness, Trust, Speed and Digital. Consequently, our recruiting efforts are directed towards attracting and retaining best and brightest talents. Our endeavour is to be First Choice for prospective employees.

VIL is an equal opportunity employer committed to diversifying its workforce.

**Role**

TL - Transport SME

**Job Level/ Designation**

M2

**Function / Department**

Circle Operations

**Location**

Circle office / Zone

**Hiring Manager**

**Job Purpose**

The **TL - Transport SME** will be responsible for managing end-to-end circle-level transport and mobility IPCPE (IP-based Customer Premises Equipment) networks. This role focuses on delivering best-in-class voice, data, and enterprise service experiences while ensuring the smooth operation and troubleshooting of telecom networks from BTS/E-Node B to the core layer. The position demands a strong understanding of various telecom protocols, network components (MW, Access Optical, DWDM, IP), and the ability to drive innovation and process improvements for efficient service delivery.

**Key Responsibilities are**:

- End-to-End Network Ownership, Customer Experience, Service Audits and Quality
- Field Operations Management, Performance Monitoring
- Collaboration: Coordinate with SNOC, CODE, and other teams for end-to-end service delivery, ensuring all internal and external stakeholders are aligned.

**Key Result Areas/Accountabilities**
- **Transport Field Engineer Leadership**: Guide engineers to deliver the best-in-class transport KPIs for mobility and enterprise services.
- **Service Delivery Coordination**: Collaborate with SNOC, CODE, and other departments to ensure smooth service delivery and customer satisfaction.
- **Service Improvement**: Drive service improvement plans, monitor their execution, and ensure the delivery of performance metrics as per targets.
- **Service Audits**: Regularly audit service performance and correct issues to meet agreed-upon KPIs (e.g., packet loss, jitter, latency).
- **Network Utilization**: Ensure that network utilization remains within defined guidelines, optimizing resource allocation and reducing inefficiencies.
- **Technology Upgrades**: Manage software upgrades and the introduction of new features to enhance network performance.

**Core Competencies, Knowledge, Experience**
- **Experience**: 10-12 years in Telecom/IT/OEM, with at least 5 years in handling major telecom network domains.
- **Telecom Protocols**: Deep understanding of telecom protocols and interfaces for 4G and 5G networks, including MW, SDH, DWDM, Ethernet, and IP/MPLS technologies.
- **Service Performance**: Knowledge of performance KPIs, SLA benchmarking, and strategies for continuous performance improvement.
- **Leadership & Team Management**: Proven capabilities in driving teams, cross-functional coordination, and effective communication skills.
- **Customer-Centric**: Ability to drive customer satisfaction and service excellence through proactive performance management.

**Must have technical / professional qualifications**
- **Educational Qualifications**: B-Tech in Electronics and Telecommunications.
- **Experience**: 10+ years of experience in telecom/IT with a strong background in managing transport networks, and at least 5 years in a leadership role in telecom network management.

**Vodafone Idea Limited** (formerly Idea Cellular Limited)
An Aditya Birla Group & Vodafone partnership