Customer Service Representative

2 weeks ago

Kolkata, India Conneqt Business Solutions Ltd Full time

Process: Tata Play, Flipkart, UIDAI, Porter, Tata Cliq,**:

- Inbound & Outbound (Work From Home & Work from Office Both)**

**Broad Responsibilities/ Major Deliverables**:

- Listening to and understanding the customer’s requirements.
- Provide product / service details & benefits to customers.
- Capture correct information where ever required.
- Asking the correct questions - probing and prompting the customer wherever required.
- Timely and accurate capturing all the information given by/to the customer.
- Staying current with knowledge of products/ processes & services offered by the client. Ensure full adherence to all the quality parameters. Cooperate with other Team members, SMEs and Team Leaders. Ensure 100% adherence to schedule.
- Escalating the call to the team leader / manager, wherever desirable
- Handle escalations and irate customer in proper manner

**Experience**:

- Fresher & Exp. Both are well come. (**Minimum 6 months exp and above. *)

In any industry preferably Call Center

**Age**: 18 years onwards

**Aptitude**:Process orientation, Systems thinking.

**Typing speed**: 18 WPM /88 % Accuracy

**Key Competencies**:Good communication skill, have pleasing telephone etiquettes, Customer focus, and willingness to learn

Languages : - Bengali/English/Hindi/Oriya/Assamese/Telugu/Punjabi

Educationa Qualification: - HS & Above

**Walk In interview with Spot offer letter & joining -**

**Reference : - **Bikash - Indeed**

Conneqt Business Solutions Ltd.
Kredent Tower 4th floor, EP and GP block, sector 5, Salt late city, Kolkata 700091.
Landmark : Beside Indo Japan Building,
Opposite of India Power Building. Left turn from Decathlon sports Center.
Bus stop Webel More.

**Job Types**: Full-time, Regular / Permanent, Fresher

**Salary**: ₹156,000.00 - ₹252,000.00 per year

**Benefits**:

- Health insurance
- Paid sick time
- Provident Fund
- Work from home

Schedule:

- Day shift
- Evening shift
- Flexible shift
- Morning shift
- Night shift
- Rotational shift

Supplemental pay types:

- Performance bonus

COVID-19 considerations:
Required to wear Mask.

**Education**:

- Higher Secondary(12th Pass) (required)

**Language**:

- Bengali (required)
- Oriya (required)
- Hindi (required)
- Assamese (required)
- English (required)

  • Customer Service Representative

    2 days ago

    Kolkata, West Bengal, India GOLDBROOK LIMITED Full time ₹ 3,00,000 - ₹ 6,00,000 per year

    Company DescriptionGOLDBROOK LIMITED is a financial services company based in Acton Trussell, Stafford, United Kingdom. We specialize in providing comprehensive financial solutions to our clients. Our expertise extends across various financial sectors, ensuring tailored services to meet individual needs. We are committed to maintaining the highest standards...

  • Customer Service Representative

    7 days ago

    Kolkata, West Bengal, India UnoTasker Full time ₹ 4,00,000 - ₹ 6,00,000 per year

    Company DescriptionUno Tasker is a dynamic startup revolutionizing the Personal & Home care marketplace by seamlessly connecting customers with a wide range of personal service providers. Our platform offers a one-stop solution for services such as trusted parlors, skilled handymen, professional drivers, and experienced cooks. We are committed to enhancing...

  • Customer Service Representative

    4 weeks ago

    Kolkata, India Teleperformance (TP) Full time

    Job Title: Customer Service Representative - International E-commerce (Chat&Voice) Location: Kolkata Working days: 5.5days (24x7 rotational shifts) Job Description: We are hiring "Customer Service Representative" to support a leading "International E-commerce brand". The role involves handling customer queries and concerns through "Chat & Voice." Key...

  • Customer Service Representative

    2 days ago

    Kolkata, India Crescentek Full time

    We are urgently looking for some **experienced** Customer Service Representatives. **WORK FROM HOME** **CANDIDATES FROM KOLKATA WILL BE GIVEN PRIORITY** **NIGHT SHIFT - US SHIFT STARTING FROM 8PM** **EXPERIENCE : 3 - 4 YEARS IN INTERNATIONAL CUSTOMER SERVICE** - Providing support to our international clients. - Taking care of inbound calls. - Assessing...

  • Customer service representative

    4 weeks ago

    Kolkata, India NIIT Full time

    Exciting Opportunity for Freshers and Graduates: Join Our Night Shift Customer Service Team ???? Join NIIT as a Customer Service Representative! ???????? Location: Sector V, Salt Lake, Kolkata ???? Shift: Night Shift (one-way cab support) About Us NIIT is a leading Skills and Talent Development Corporation that is building a manpower pool for global...

  • Customer service representative

    4 weeks ago

    Kolkata, India NIIT Full time

    Exciting Opportunity for Freshers and Graduates: Join Our Night Shift Customer Service Team Join NIIT as a Customer Service Representative! Location: Sector V, Salt Lake, Kolkata Shift: Night Shift (one-way cab support) About Us NIIT is a leading Skills and Talent Development Corporation that is building a manpower pool for global industry requirements....

  • Customer Service Representative

    4 days ago

    Kolkata, India Ghost Research Solutions Full time

    **Job Title - **Customer Service Representative **Experience - 1years in outbound sales** **Responsibilities-** - Handling customers over the call - Assist customers and onboard new customers - Meeting the targets and closing the deal **Requirements-** - Good communications and interpersonal skills - Basic computer knowledge - Capability for sales...

  • Customer Service Representative

    4 weeks ago

    Kolkata, India NIIT Full time

    Exciting Opportunity for Freshers and Graduates: Join Our Night Shift Customer Service TeamJoin NIIT as a Customer Service Representative!Location: Sector V, Salt Lake, KolkataShift: Night Shift (one-way cab support)About UsNIIT is a leading Skills and Talent Development Corporation that is building a manpower pool for global industry requirements. The...

  • Customer Service Representative

    3 weeks ago

    Kolkata, India NIIT Full time

    Exciting Opportunity for Freshers and Graduates: Join Our Night Shift Customer Service TeamJoin NIIT as a Customer Service Representative!Location: Sector V, Salt Lake, KolkataShift: Night Shift (one-way cab support)About UsNIIT is a leading Skills and Talent Development Corporation that is building a manpower pool for global industry requirements. The...

  • Customer Service Representative

    4 weeks ago

    Kolkata, India NIIT Full time

    Exciting Opportunity for Freshers and Graduates: Join Our Night Shift Customer Service TeamJoin NIIT as a Customer Service Representative!Location: Sector V, Salt Lake, KolkataShift: Night Shift (one-way cab support)About UsNIIT is a leading Skills and Talent Development Corporation that is building a manpower pool for global industry requirements. The...