Sales Support Executive

3 days ago

Noida Uttar Pradesh, India Blue Berry e-Services Pvt. Ltd. Full time

**About ShramIN Connect Pvt Ltd**:
ShramIN Connect Pvt Ltd is a dynamic and rapidly growing company dedicated to revolutionizing workforce solutions. Our innovative platform connects employers with skilled professionals, streamlining the hiring process and promoting efficiency in the job market.

**Key Responsibilities**:

- Acquire new customers through effective outreach and pitching strategies.
- Assist customers in navigating the portal, providing guidance on features and functionalities.
- Collaborate with other departments to resolve complex issues and enhance the user experience.
- Provide exceptional support and service to existing customers, addressing inquiries and resolving issues.
- Maintain accurate records of customer interactions in the CRM system.
- Collaborate with the sales team to identify opportunities for upselling and cross-selling.
- Track customer feedback and contribute to service improvement initiatives.
- Stay up-to-date with product updates and changes to effectively assist customers.

**Qualifications and Skills**:

- Previous experience in sales support, preferably in the portal industry but not mandatory.
- Strong knowledge of CRM software and proficiency in Microsoft Excel.
- Strong communication and interpersonal skills.
- Ability to explain technical concepts in a clear and concise manner.
- Problem-solving skills and a customer-focused mind-set.
- Ability to work independently and as part of a team.

**Education and Experience**:

- Bachelor’s degree or equivalent may be considered with relevant experience.
- Previous experience in sales support, preferably in the portal or B2B industry.

**Benefits**:

- 5 days working (1st and 5th Saturday of every month is working day).
- Opportunities for professional development and growth within the company.
- Positive and supportive work environment.

**Job Types**: Full-time, Permanent

Pay: ₹20,000.00 - ₹25,000.00 per month

Schedule:

- Day shift
- Monday to Friday

**Education**:

- Bachelor's (preferred)

Work Location: In person

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