Help Desk

3 days ago


Gurugram Haryana, India SAMS Facilities Management Pvt Ltd. Full time

**Job Title**: Help Desk Executive

**Department**: Facility Management / Resident Services
**Location**: DLF Magnolias, Gurgaon
**Reporting To**: Facility Manager / Estate Manager

**Job Summary**:
The Help Desk Executive will serve as the first point of contact for residents of DLF Magnolias, ensuring prompt, courteous, and efficient handling of all queries, service requests, and complaints. The role requires strong communication skills, professionalism, and coordination with multiple service teams to maintain the premium living standards of the community.

**Key Responsibilities**:

- Log and track all complaints, maintenance requests, and feedback in the facility management system.
- Coordinate with maintenance, housekeeping, electrical, plumbing, landscaping, and security teams for timely resolution of issues.
- Ensure regular follow-ups and status updates are provided to residents.
- Escalate unresolved or urgent issues to the Facility Manager as per escalation protocols.
- Maintain daily MIS reports and complaint logs for management review.
- Circulate important notices, event updates, and maintenance schedules to residents.
- Handle visitor and vendor coordination in line with society guidelines.
- Maintain confidentiality and demonstrate discretion while interacting with high-profile residents.
- Uphold the highest standards of service and ensure resident satisfaction.

**Skills & Competencies**:

- Excellent verbal and written communication skills (English and Hindi).
- Strong interpersonal and problem-solving abilities.
- Customer service-oriented attitude with patience and courtesy.
- Professional demeanor suitable for a luxury residential environment.
- Ability to multitask and remain calm under pressure.

**Qualifications**:

- Graduate in any discipline (Hospitality, Administration, or Management preferred).
- 2-4 years of experience in Help Desk / Front Office operations, preferably in luxury residential societies or hospitality industry.
- Prior experience with DLF or other premium residential complexes will be an advantage.

Pay: ₹20,000.00 - ₹25,000.00 per month


  • Help Desk Executive

    1 week ago


    Gurugram, Haryana, India JLL Full time

    JLL supports the Whole You, personally and professionally. Help Desk Executive Work Dynamics **What this job involves**: Duties & responsibilities The role is responsible for Manning and handling the FM Helpdesk for 24*7 Should be able to manage Corrigo (JLL Application) **Daily report**: Manned executive with share the daily report in the morning of the...

  • Support Technician

    5 days ago


    Gurugram, Haryana, India Rackspace Full time

    **Job Title**: Support Technician (Help Desk) **Experience**: Supporting - Global Clients (Preferably US/UK) Providing support (Microsoft Office, Windows OS) **Education**: (Qualified Graduates only) **Communication**: Excellent communication skills - Must be open to work in shifts 24/7 * Rackspace is at a very exciting point in its history, making large...


  • Gurugram, Haryana, India JLL Full time

    JLL supports the Whole You, personally and professionally. Help Desk Executive Work Dynamics **What this job involves**: Prioritising the facilities’ needs Working with both the facilities manager and the assistant facilities manager, you’ll oversee the property’s day-to-day operations and ensure that all administrative functions and facility services...


  • Gurugram, Haryana, India Ankura Full time

    Ankura is a team of excellence founded on innovation and growth. - Ankura: - At Ankura, our culture thrives on collaboration and connections, fostering an environment where team members are encouraged to engage and innovate together. We prioritize presence and engagement, ensuring that every individual feels connected and valued within our dynamic and...

  • L1 Help Desk Agent

    2 weeks ago


    Gurugram, Haryana, India Kyndryl Full time

    **Who We Are** At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward - always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities. **The...

  • L1 Help Desk Agent

    3 days ago


    Gurugram, Haryana, India Kyndryl Full time

    **Who We Are** At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward - always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities. **The...


  • Gurugram, Haryana, India Fitelo Full time

    **Role: Front Desk (Administrative Executive)** **Job Type: Full-Time** **Location: Gurgaon, Sector 48** **About Fitelo**: Fitelo is one of India's fastest-growing health-tech startups, revolutionizing how people approach weight loss and wellness. With a strong presence across India and globally, we help thousands achieve their health goals through...


  • Gurugram, Haryana, India Recex Full time

    **Description**: Job Title: Front Desk Executive Key Responsibilities: - Coordinate with consultants to schedule consultations, helping them meet individual targets and earn incentives. - Ensure all Brand Standards are upheld at the front desk and throughout the studio. - Manage front desk operations, ensuring clients receive timely, friendly, and...

  • Front Desk Executive

    2 weeks ago


    Gurugram, Haryana, India OCUS GROUP ( REAL ESTATE ) Full time

    **Key Responsibilities**: - Welcome and greet visitors with a positive and helpful attitude - Answer and manage incoming calls professionally and efficiently - Provide information and direct visitors or callers to the appropriate person or department - Maintain a clean and organized front desk area - Schedule appointments and manage meeting room bookings -...


  • Gurugram, Haryana, India Saaol Heart Center Full time

    **Front Desk Representative** **About Us**:SAAOL is India’s leading preventive and rehabilitative Heart Care Organization. Our vision is to provide the best quality healthcare to heart and lifestyle disease patients at the most affordable costs and in the most sustainable manner. Across 10+ centres in Delhi, our Doctors help patients receive non-invasive...