Fresh Graduates for Hospitality Industry@delhi/ncr

osition: Service Coordinator
Reporting to: Business Centre Manager
1. Opening and closing up of the centre
2. Reception Service
The reception service will be provided and managed to ensure it meets the business needs of the
clients. All services should be carried out in a courteous and timely manner.
The ranges of services that are provided through reception are detailed below:
Reception and security:

- Meet and greet clients as they enter and leave the building
- Notify clients of visitor arrival
- Issue permanent and temporary visitor access passes
- CCTV management
- Security equipment operation
- Key issue and control

Conference and Meeting Rooms:

- Manage booking and enter into Centre charge
- Manage set-up of rooms and provision of materials
- Manage request for audio-visual equipment
- Manage request for catering and refreshments

Help Desk
- Receive, co-ordinate and monitor all requests for services and assistance
- Provide up-to-date progress of request
- Record the outcome and response time to request

Switchboard Service
- Switchboard operation to receive and transfer all incoming calls
- Assist resident staff with general telephone enquiries

Postal Services
- Receive, sort and distribute incoming client mail to the post boxes
- Sort out and post client outgoing mail - needs to be delivered by the client to

reception before 4.30p.m
- Record all post into Centre charge

Courier Services
- Arrange collection of small packages and items of urgent mail for clients
- o Record all items into Centre chargeo Receive incoming courier deliveries for clients
- Record faxes send out by the client and enter into Centre charge

Taxi booking service
- Manage booking of taxi/minicabs to collect clients and visitors

3. General Housekeeping - this includes bi-hourly floor checks making sure all floors are
maintained to a high level of cleanliness. All kitchen and toilets are clean and tidy and fully
stocked.
4. Client Services
- Client move in and move out
- Preparation and maintenance of client files
- Client retention
- Client care-building and maintaining client relationships
- Dealing with all client enquiries and taking action
- Secretarial and administrative duties as and when required
- Management and maintenance of showrooms and standard room set up

5. General Admin work - this includes general files, typing, collecting invoices, delivery notes
and purchase orders. Ensure welcome books are prepared and up to date.
6. Stock control and maintenance
- Maintaining coffee and water supplies and ordering when necessary
- Furniture audits

7. Marketing/Sales
- Assisting with sales enquiries where possible and passing back information to the

sales team
- Assist in viewing by presenting switchboard counsel to potential clients
- Assist in sales packs for BDM/SD’s

8. Attending daily, fortnightly and monthly team meetings - some of these may be held
outside of normal office hours
The details of this role may vary according to company needs and changes - amendments may be made wit
hout
notice.
Health & Safety
- To ensure that the company’s Health & Safety Policies and Procedures are adhered to and ensure

that they are
followed in line with the employees responsibilities.
- Employees are reminded that they have a legal responsibility to take reasonable care for the heal

th and safety
of themselves and others by adopting the safe working practices given to them in either written o
r verbal
communication, such that they do not put themselves, fellow employees, clients or visitors at risk
- Duty of care for all business users.

General Responsibilities
- Understand and comply with all relevant company rules, agreements, policies and procedures.
- Read and comply with instructions and directions as communicated via signs, notice boards and

memos.
- Conduct yourself, at all times, in a professional and responsible manner, promoting a good and pr

oper image in
accordance with company standard.
Limits of Authority
Personnel: No authority to appoint, discipline or dismiss employees.
No authority to approve annual leave or absence.
Financial: No Authority to spend or commit the company to spend.
No authority to sign agreements or contracts.
Operational: No authority to alter agreed procedures or policies.
I have read the above job description and understand that it forms part of my contract of employ
ment. This
document should be reviewed periodically by employee and Line Manager

**Salary**: ₹300,000.00 - ₹360,000.00 per year

Schedule:

- Day shift

Ability to commute/relocate:

- Delhi - 110001, Delhi: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Bachelor's (required)