OTC Order Booking Supervisor

**Who we are?**

Johnson Controls is the global leader for smart, healthy and sustainable buildings. At Johnson Controls, we’ve been making buildings smarter since 1885, and our capabilities, depth of innovation experience, and global reach have been growing ever since. Today, we offer the world’s largest portfolio of building products, technologies, software, and services; we put that portfolio to work to transform the environments where people live, work, learn and play.

This is where Johnson Controls comes in, helping drive the outcomes that matter most. Through a full range of systems and digital solutions, we make your buildings smarter. A smarter building is safer, more comfortable, more efficient, and, ultimately, more sustainable. Most important, smarter buildings let you focus more intensely on your unique mission. Better for your people. Better for your bottom line. Better for the planet. We’re helping to create a healthy planet with solutions that decrease energy use, reduce waste and make carbon neutrality a reality. Sustainability is a top priority for our company.

We committed to invest 75 percent of new product development R&D in climate-related innovation to develop sustainable products and services. We take sustainability seriously. Achieving net zero carbon emissions before 2040 is just one of our commitments to making the world a better place.

Please visit and follow Johnson Controls LinkedIn for recent exciting activities.

**Career**:The Power Behind Your Mission**

**OpenBlue**:This is How a Space Comes Alive**

**How will you do it?**

**Manage Operational performance**
- Supervise the function of Contracts Management and supports Team Leads in Daily Operations
- Expertise in managing functions for Contracts Management,Modificiation,Renewals
- Ensure smooth migrations identify potential process risks, establish mitigation/control plans, and monitor the impact.
- Plan, coordinate, and monitor operations performance on agreed upon SLAs and key metrics.
- Focus on driving quality with a view towards robust performance management, stakeholder feedback and active metrics management.
- Ensure Accuracy check and working on preventive and corrective actions with RCA
- Plan, direct, coordinate and oversee operations activities, ensuring development and implementation of efficient operations and cost optimized solutions to exceed operational goals.
- Develop and publish weekly / monthly / quarterly key performance Indicators (KPIs) to stakeholders and executive management
- Ensure regulatory requirements and Johnson Controls Internal Controls, Policies and Procedures are followed.
- Ensure timely (a) monthly/ quarterly / annual closing of books of accounts and support in Internal/External Audits
- Lead through transitions and increase organizational performance driving and embedding many competing initiatives

**People Management**
- Manage Team Managers and their teams depending on scope and complexity.
- Build high performing team and foster an inclusive environment.
- Accountable for performance management, talent development and succession planning
- Coordinate activities of team members engaged in processes and sub-processes to deliver
- Monitor Productivity and Efficiency of teams on Periodic Basis

**Stakeholder Management**
- Build & manage credible robust business relationships with key partners and stakeholders with a focus process maturity
- Work closely with relevant stakeholders to drive the Process strategy
- Support the trade and sales team to in contract related query/issue resolution
- Monitor and communicate Process Health in a timely and effective manner through the monthly performance dashboard.
- Close communication and partnership with Internal Audit teams as well as Group External Auditors
- Timely follow up on Business escalations and provide active resolutions.

**Drive Process Improvement Strategy**
- Drive the defined process initiatives for center

**What we look for?**

**Education, Experience, Skills**
- Bachelor’s/Master’s degree in Accounting, Finance or Business Administration.
- Continuous improvement training (e.g., LEAN / Six Sigma) desirable
- 5 years people management experience preferred
- 7-10 years of experience in OTC Processes in a Global Environment
- Continuous Improvement mindset.
- Demonstrated ability to manage large teams and highly adept at building resiliency within them.
- Possess a strong customer service acumen.
- Self-starter with strong analytical, problem solving skills and initiative to achieve desired outcomes.
- Excellent verbal and written communication skills.
- Managed stakeholders with extensive experience working in a diversified industry environment.
- Experience working in a Shared Service Environment
- Managed 10-20 team members across the full spectrum of Order to Cash
- Ability to work across diverse cultures and backgrounds

**Core Competencies**

**Concept Strength**:

- Identifies connections and interdependen