Customer Support Executive

2 days ago

Kolkata, India Fortuco Resource Solutions Private Limited Full time

**Key Responsibilities and Accountabilities**

Provide on-line support for customers.
- Resolve known customer issues through the use of a knowledgebase, direct use of product and tools,
product user guides, and other reference materials
- Be responsible to deliver a high quality, customer-driven, support service resolving customer
enquiries at the first point of contact wherever possible.

**Required Skills and Qualifications**:

- Service hours
- 24*7, Rotational Shifts
- Education 12th / Graduate any stream
- Experience/Fresher both can apply
- Excellent Verbal English Communication
- **Permanent Work From Home (Pan India)**:

- Should have their own laptop and WIFI connection
- **Laptop configuration** : 8GB RAM, Windows 10

**Communication** - Listen attentively and resolve customers issue effectively.
Should be sensitive about customer’s information.

**Job Types**: Full-time, Regular / Permanent, Fresher, Volunteer

**Salary**: ₹16,038.34 - ₹18,082.73 per month

**Benefits**:

- Cell phone reimbursement
- Commuter assistance
- Flexible schedule
- Food provided
- Health insurance
- Internet reimbursement
- Leave encashment
- Life insurance
- Paid sick time
- Paid time off
- Provident Fund
- Work from home

Schedule:

- Day shift
- Evening shift
- Flexible shift
- Monday to Friday
- Morning shift
- Night shift
- Rotational shift

Supplemental pay types:

- Commission pay
- Joining bonus
- Overtime pay
- Performance bonus
- Quarterly bonus
- Shift allowance
- Yearly bonus

Ability to commute/relocate:

- Bangalore, Karnataka: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Higher Secondary(12th Pass) (required)

**Experience**:

- total work: 1 year (required)
- Customer service: 1 year (required)

**Language**:

- English (required)

**Speak with the employer**
+91 9473737323

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