Membership Relation Officer

17 hours ago

Ekkaduthangal Chennai Tamil Nadu, India International Water Association Full time

The International Water Association (IWA) is a global network of water professionals, connecting people and institutions from across the water cycle to address urgent water challenges—from catchment to tap, ridge to reef. With a mission to deliver equitable and sustainable water solutions, IWA fosters innovation in over 140 countries through collaboration, and knowledge sharing across sectors and geographies.

We are seeking a dynamic, proactive, and customer-focused **Membership Relations Officer**to join our global membership team. Reporting to the Membership Fulfilment Manager, you will play a vital role in delivering high-quality service to individual members, ensuring prompt support, efficient fulfilment of benefits, and overall member satisfaction. You will be a key player in strengthening member engagement and retention across a growing international community.

**KEY RESPONSIBILITIES**

**1. Membership Fulfilment (65%)**
- Maintain accurate records in Salesforce CRM: process invoices, payments, refunds, and member updates.
- Support new members and group onboarding through personalized sessions and orientation on IWA benefits and platforms.
- Assist in executing member communication campaigns in collaboration with the marketing and fulfilment teams.

**2. Administration (35%)**
- Maintain and support subscription processes for individual and joint members.
- Use quarterly and annual data to support membership forecasting and performance reporting.
- Troubleshoot and provide support on the IWA ConnectPlus platform.
- Contribute to CRM system enhancements related to individual membership data and communication workflows.
- Proactively identify process improvements to improve operational efficiency.
- Support ad hoc administrative tasks and cross-team collaboration as needed
- The above job description contains a summary of the main duties and responsibilities for this position. _

**REQUIRED SKILLS, QUALIFICATIONS & EXPERIENCE**
- Demonstrated understanding of membership models, or willingness to quickly develop this
- Experience in a membership or customer service role, with diplomacy and professionalism
- Strong multitasking ability within a busy, diverse work environment
- Excellent written and spoken English communication skills
- Strong interpersonal skills and the ability to engage with global stakeholders
- Solid proficiency in Microsoft Office (Excel, Word); knowledge of PivotTables is a plus
- Working knowledge of data protection and member data confidentiality
- Self-starter with excellent attention to detail, agility under pressure, and the ability to meet deadlines
- Cultural awareness and adaptability in a diverse, international team environment.

**Desirable**
- Proficiency with CRM platforms, especially Salesforce
- Experience using AI-powered tools for customer service, workflow optimization, or reporting
- Experience working across digital communications platforms and online communities
- Additional language proficiency (e.g., Chinese/Mandarin, French, Spanish)

**Qualifications**
- Bachelor’s degree or equivalent professional qualification
- Minimum 2 years’ experience in client relationship management, membership, or communications

**Job Types**: Full-time, Permanent, Fresher

Pay: ₹500,000.00 - ₹600,000.00 per year

**Benefits**:

- Health insurance

Schedule:

- Monday to Friday

**Experience**:

- customer relation management: 2 years (required)

Work Location: In person

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