Customer Support Executive

1 week ago

Bengaluru Karnataka, India ReadyAssist Full time

Permanent, Full Time | Experience: 1-4 years

Job No. RA003 | HSR Layout, Bangalore

**Position Overview**:
The objective of Customer Support Intern focuses to address the customer query, concerns and update regarding the real time orders with topnotch customer experience.

**Responsibilities**:

- Overall responsible for creating orders in dashboard
- Addressing customers queries, complaints and requests regarding the real time order or existing orders
- Regularly interact with customers, internal ground team and vendors to have handy details about the orders
- Proactively handle any objections or issues that arise during the conversion process to facilitate a smooth transition.
- Handling the first level escalation
- Convert the on-demand customers order on call

**Qualifications**:

- Effective time management skills to handle a high volume of calls both in-bound & out-bound and follow
- ups efficiently.
- Demonstrate strong abilities in both verbal communication and active listening.
- Mandatory fluency in English, Hindi and Kannada. Knowledge of any south Indian Language is considered as an added advantage.
- Being a individual role player.
- Willingness to work in rotational shifts and rotational week-off
- Education is not constraint

**Why Join Us**:

- Be a part of mission driven organization contributing to a sustainable future
- Work on cutting edge AI driven business solutions

**About ReadyAssist**:
ReadyAssist is one of India’s largest digital roadside assistance and vehicle lifecycle management company, offering 24/7 services including towing, on-spot repairs, emergency support, doorstep accessory fitment, and retro-fitment solutions. Under the brand name CNGFirst, we operate India’s largest network of certified centers for converting petrol/diesel vehicles into CNG. Currently we expanded into motor insurance claims and investigation, with a mission to simplify the claims experience through efficient processes, fair settlements, and fraud detection. Join us and be part of a purpose-driven, fast-scaling team that’s shaping the future of mobility and digital insurance claims in India. We currently operate across 700+ districts in the country, serving individuals, fleet owners, OEM’s, insurance companies and enterprise clients through our tech-enabled platform.

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