Call Center Executive

7 days ago

Visakhapatnam Andhra Pradesh, India Mahatma Gandhi Cancer Hospital & Research Institute Full time

The Call Center Executive is responsible for managing incoming and outgoing calls from patients, providing information about the hospital’s services, scheduling appointments, addressing inquiries, and ensuring excellent patient experience. This role requires strong communication skills, patience, and the ability to handle sensitive medical information with confidentiality.

Key Responsibilities:

- **Handle Inbound and Outbound Calls**: Manage a high volume of inbound and outbound calls in a timely manner.
- **Patient Interaction**: Answer patient inquiries, provide information about hospital services, and address patient concerns.
- **Appointment Scheduling**: Schedule and confirm patient appointments, follow up on no-shows, and manage appointment cancellations or rescheduling.
- **Information Management**: Accurately enter and update patient information in the hospital’s database.
- **Coordination**: Liaise with different hospital departments to resolve patient issues and coordinate care.
- **Customer Service**: Provide exceptional customer service, ensuring a positive patient experience.
- **Follow-Up**: Conduct follow-up calls to ensure patient satisfaction and address any unresolved issues.
- **Compliance**: Adhere to hospital policies, procedures, and confidentiality requirements.

Qualifications:

- **Education**: High school diploma or equivalent; a degree or certification in a related field is preferred.
- **Experience**: Previous experience in a call center, customer service, or healthcare setting is preferred.
- **Skills**:

- Excellent verbal and written communication skills.
- Strong organizational and multitasking abilities.
- Ability to handle sensitive information with confidentiality.
- Patience and empathy in dealing with patients and their families.
- **Language**: Proficiency in multiple languages is an advantage.

Personal Attributes:

- **Compassionate and Patient-Centered**: Demonstrates a caring and empathetic approach to patient interactions.
- **Detail-Oriented**: Ensures accuracy in data entry and patient information management.
- **Problem Solver**: Capable of resolving issues and providing solutions to patient concerns.
- **Team Player**: Works well in a team environment and collaborates with colleagues across departments.
- **Adaptable**: Able to handle a dynamic and fast-paced work environment.

Working Conditions:

- **Work Environment**: Office setting within the hospital.
- **Hours**: Shift-based, may include evenings, weekends, and holidays.
- **Physical Requirements**: Sitting for extended periods, using a computer and telephone.

**How to Apply**:
**Contact Number: 9154966732**

Pay: ₹15,000.00 - ₹20,000.00 per month

**Job Types**: Full-time, Permanent

Pay: ₹10,000.00 - ₹20,000.00 per month

**Benefits**:

- Health insurance

Schedule:

- Day shift

**Education**:

- Bachelor's (preferred)

**Experience**:

- Technical support: 1 year (preferred)
- tele sales: 1 year (preferred)
- total work: 1 year (required)

**Language**:

- Odia (required)

Work Location: In person

**Speak with the employer**
+91 9154966732

  • Female Call Center Executive

    5 hours ago

    Visakhapatnam, Andhra Pradesh, India Mahatma Gandhi Cancer Hospital & Research Institute Full time

    The Call Center Executive is responsible for managing incoming and outgoing calls from patients, providing information about the hospital’s services, scheduling appointments, addressing inquiries, and ensuring excellent patient experience. This role requires strong communication skills, patience, and the ability to handle sensitive medical information with...

  • Call Center Executive

    2 days ago

    Ghaziabad, Uttar Pradesh, India SANYASI AYURVEDA Full time

    We require Call Center Executive for our inbound Hindi Call Center to Attending Inbound Calls, Answer the customer questions correctly, Customer Respect & Satisfaction. Salary-15500/- Per Month + Incentive **Location: Mark Mall, 2nd Floor, Sec-4B, Vasundhra Near Mewar College, Ghaziabad (UP)** **SALARY: 15500/- Per Month + (Incentive on Work...

  • Call Taker

    1 week ago

    Visakhapatnam, Andhra Pradesh, India Tridentverse Full time

    **Job Title**: Call Taker **Location**: Visakhapatnam **Job Type**: Full-Time **Experience**: Minimum 1 year **Job Summary**: **Key Responsibilities**: - Answer incoming calls professionally and provide accurate information to callers. - Log call details in the system and ensure proper follow-up. - Route calls to the appropriate department or personnel...

  • Tele Calling Executive

    7 days ago

    Visakhapatnam, Andhra Pradesh, India Center of Excellence for Professional Development (COEPD) Full time

    **Job description** **Job Title**: Telecaller **Company**: APT IT Solutions **Location**: Visakhapatnam **Employment Type**: Full-time **Experience**: 1-2 years **Job Summary** APT IT Solutions is seeking enthusiastic and goal-oriented **Tele callers** to join our growing team. You will be responsible for making outbound calls, explaining our services...

  • Call Center Executive

    7 days ago

    Ghaziabad, Uttar Pradesh, India Triedge Solutions Full time

    **Position**: Call Center Executive (Only For Men) **Location**: Vasundhara, Near Mewar College, Ghaziabad **Roles & Responsibilities**: Hiring for Call Center Executive. Eligibility - Graduate/Diploma/Min 12th Pass and above Basic Computer knowledge Salary - 16,150 CTC with Incentive (On Work Performance) Age Limit - 18yrs to 35yrs old **Job Types**:...

  • Call Center Executive

    2 weeks ago

    Indore, Madhya Pradesh, India UNIPATH SPECIALTY LABORATORY (INDORE) LLP Full time

    **Key Responsibilities**: **Answering Inbound Calls**:Handle incoming calls promptly and professionally. Provide information about pathology services, test procedures, and results with accuracy. **Appointment Scheduling**:Assist callers in scheduling appointments for specimen collection and testing. Coordinate with laboratory staff to ensure efficient...

  • Call Center Executive

    2 weeks ago

    Noida, Uttar Pradesh, India In-Solutions Global Limited Full time

    **Walk In Drive - Call Center Executive at ISG** **Date** - 10th Oct & 11th Oct 2024 to 14th Oct - 18th Oct **Time** - 11:00 AM to 5:00 PM **Experience**: 0 - 3 year experience **Education**: Any Graduate **Job Location**: Noida Sector 58 **Process - PNB Credit Card (No sales & No Target)** **Role: - Customer Care Executive** - **Graduate -...

  • Call Center Executive

    5 hours ago

    Noida, Uttar Pradesh, India Quality Zone Infotech Full time

    **Call Center Representative Qualifications/Skills**: - Know about Digital Marketing and website creation. - Excellent verbal communication skills - Telephone skills - Friendly and pleasant manner - Data entry skills - Typing and word processing skills - Documentation skills - Active listening skills - Attention to detail - Problem solving skills **Job...

  • Call Center Executive-part-time

    5 hours ago

    Vijay Nagar, Indore, Madhya Pradesh, India Absolute Barbecue private limited Full time

    **Job Description: Call Center Executive (Part-Time)** **Position**: Call Center Executive **Employment Type**: Part-Time **Work Timings**: - **Part-Time (Male)**: Fixed shift of **4 hours**, from **6:00 PM to 10:00 PM** (No break) - **Part-Time (Female)**: Fixed shift of **4 hours**, from **5:00 PM to 9:00 PM** (No break) **Eligibility Criteria**: -...

  • Call Center Executive

    4 days ago

    Noida, Uttar Pradesh, India Vidya Bridge Full time

    Responsibilities - Manage large amounts of inbound and outbound calls in a timely manner - Follow communication “scripts” when handling different topics - Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives - Seize opportunities to upsell products when they arise - Build sustainable...