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Associate - Operations, Quality

2 weeks ago

Andheri Mumbai Maharashtra, India Cityflo Full time

**Main Responsibilities**:
**1. Morning Bus Audits**
- Conduct comprehensive audits of buses every morning, focusing on cleanliness, essential supplies, and branding.
- Identify any defects or issues and take appropriate actions to address them promptly.

**2. Ticket Resolution**
- Manage and resolve tickets raised by customers by thoroughly addressing their concerns and implementing corrective actions.
- Ensure timely closure of all customer tickets to maintain high levels of customer satisfaction.

**3. Coordination with Cleaning Team**
- Work closely with the cleaning team to ensure all buses meet high standards of cleanliness.
- Set clear expectations and guidelines for the cleaning team to maintain consistent quality across the fleet.

**4. Coordination with the Branding Team**
- Collaborate with the branding team to maintain and update bus branding as required.
- Schedule and oversee branding maintenance to ensure timely and accurate implementation.

**5. Audit Visits to Different Locations**
- Conduct regular visits to various locations to audit the cleanliness and appearance of buses.
- Ensure that high cleaning standards are consistently maintained across all buses in the fleet.

**6. Record Keeping**
- Maintain detailed records of bus audits, cleaning activities, and branding updates.
- Utilize collected data to analyze and improve cleaning and branding processes continuously.

**7. Shift Responsibilities**
- Be responsible for both day and night shifts, as per the roster.
- Ensure consistent quality and adherence to standards across all shifts.

By fulfilling these responsibilities, the Quality Executive will play a crucial role in maintaining the appearance and overall quality of the bus fleet, thereby enhancing customer satisfaction and upholding the company's standards.

**Job Types**: Full-time, Permanent

Pay: ₹15,500.00 - ₹24,000.00 per month

**Benefits**:

- Health insurance
- Provident Fund

Work Location: In person