Associate - Operations, Quality

2 days ago

Wagle Estate Thane Maharashtra, India Cityflo Full time

**Main Responsibilities**:
**1. Morning Bus Audits**
- Conduct comprehensive audits of buses every morning, focusing on cleanliness, essential supplies, and branding.
- Identify any defects or issues and take appropriate actions to address them promptly.

**2. Ticket Resolution**
- Manage and resolve tickets raised by customers by thoroughly addressing their concerns and implementing corrective actions.
- Ensure timely closure of all customer tickets to maintain high levels of customer satisfaction.

**3. Coordination with Cleaning Team**
- Work closely with the cleaning team to ensure all buses meet high standards of cleanliness.
- Set clear expectations and guidelines for the cleaning team to maintain consistent quality across the fleet.

**4. Coordination with the Branding Team**
- Collaborate with the branding team to maintain and update bus branding as required.
- Schedule and oversee branding maintenance to ensure timely and accurate implementation.

**5. Audit Visits to Different Locations**
- Conduct regular visits to various locations to audit the cleanliness and appearance of buses.
- Ensure that high cleaning standards are consistently maintained across all buses in the fleet.

**6. Record Keeping**
- Maintain detailed records of bus audits, cleaning activities, and branding updates.
- Utilize collected data to analyze and improve cleaning and branding processes continuously.

**7. Shift Responsibilities**
- Be responsible for both day and night shifts, as per the roster.
- Ensure consistent quality and adherence to standards across all shifts.

By fulfilling these responsibilities, the Quality Executive will play a crucial role in maintaining the appearance and overall quality of the bus fleet, thereby enhancing customer satisfaction and upholding the company's standards.

**Job Types**: Full-time, Permanent

Pay: ₹15,500.00 - ₹24,000.00 per month

**Benefits**:

- Health insurance
- Provident Fund

Work Location: In person

  • Operations Associate

    4 days ago

    Wagle Estate, Thane, Maharashtra, India BrandLock LLC Full time

    **Job description** We are looking for an Operations Associate to join our team who is self motivated with the ability to work with multiple systems to deliver accurate analysis of the data. You will coordinate with multiple teams to deliver excellence. **Responsibilities and Duties** We are looking forward to the following from you: - Translate...

  • Operations Executive

    2 weeks ago

    Wagle Estate, Thane, Maharashtra, India Interio Source Pvt Ltd Full time ₹ 2,40,000 - ₹ 4,80,000 per year

    We are seeking a proactive and technically skilled Operations and Service Engineer to manage daily operational efficiency and provide exceptional service support to clients. The ideal candidate will ensure seamless plant/process operations while also addressing customer issues, performing maintenance, and troubleshooting technical problems onsite or...

  • Customer Service Associate

    1 week ago

    Wagle Estate, Thane, Maharashtra, India Niftel communication Pvt. Full time ₹ 1,80,000 - ₹ 3,60,000 per year

    Were Hiring: Customer Service Associate (Financial Advisor)US Outbound Health Insurance Campaign | 100 OpeningsAre you ready to build a career in the international BPO industry?Join our dynamic team as a Customer Service Associate (Financial Advisor) for a US-based outbound health insurance process. Whether youre a fresher or experienced professional, this...

  • Quality Auditor

    4 days ago

    Wagle Estate, Thane, Maharashtra, India Raunak Placement Services Full time

    **Job Title: Quality Auditor - Call Center** **Location**: Thane, Maharashtra **Job Type**: Full-Time As a Quality Auditor, you will play a critical role in ensuring the quality and compliance of our call center operations. You will be responsible for auditing and editing recorded calls, providing feedback to agents, and collaborating with management to...

  • Banking Operations

    4 days ago

    Wagle Estate, Thane, Maharashtra, India scymes services pvt limited Full time

    Manage Video KYC (VKYC) process for customer onboarding - Ensure VKYC completion targets are met - Oversee and coordinate with Customer to ensure smooth completion of VKYC - Meet daily assigned VKYC completion targets within TAT. - Collaborate with the team to ensure high-quality customer experience during the onboarding process - **Skills**: - 6 months to...

  • Customer Success Associate

    2 days ago

    Wagle Estate, Thane, Maharashtra, India Houzeo Full time

    **About Houzeo**: Houzeo is an online platform which lets home-owners sell their property by circumventing any traditional intermediaries. The platform enables users to create property listings & upload them to various portals, connect with local real estate professionals, use the provided dashboard to obtain property valuation, compare the value with...

  • Data Operator intern

    7 days ago

    Wagle Estate, Thane, Maharashtra, India Rajlaxmi Solution Private Limited Full time ₹ 4,80,000 - ₹ 6,00,000 per year

    Key Roles and Responsibilities:Data Entry & MaintenanceEnter data from source documents into prescribed computer systems, databases, or tools.Maintain and update existing data records.Review and verify the accuracy of data before entering it.Data Validation & QualityPerform regular quality checks to identify and correct errors.Ensure completeness and...

  • Senior Customer Service Associate

    7 days ago

    Wagle Estate, Thane, Maharashtra, India Pretty Child Full time ₹ 84,000 - ₹ 4,20,000 per year

    CENTENE HEALTHCARE (Voice Process)Hiring for US Healthcare Voice processThane Location - Work from officeRounds : HR-Amcat- OpsAmcat needs to be done before operations round (SVAR score - 65 required)Quality: C2Requirements:HSC/Graduate with a minimum of 6 months or above of voice based customer service experience mandatoryComms skill - ExcellentSalary - Up...

  • Packing

    2 weeks ago

    Wagle Estate, Thane, Maharashtra, India Nexus Medodent Full time

    **Job Title**: Packing Associate **Company**: Nexus Medodent **Location**: Thane **Job Type**: Full-Time We are seeking a detail-oriented and reliable Packing Associate to join our team. In this role, you will be responsible for accurately packing and preparing products for shipment, ensuring quality and safety standards are met. You will work in a...

  • International Education Sales

    6 hours ago

    Wagle Estate, Thane, Maharashtra, India Artfills online Learing Private Limited Full time

    About the job We are seeking a qualified Business Development (Sales) Associate to sell Artfills’ products that our customers have grown to rely on. - The Sales associate will utilize their skills to engage high quality inbound leads, build a strong relationship with customers and close deals. Why Apply? Be part of a fast growing, profitable start-up...