Guest Relation Executive

4 days ago

Rajahmundry, India Ferty9 Fertility Centre Full time

Job Title: Guest Relationship Officer

Reports To:
IP OP Manager

Job Summary:
The Guest Relationship Officer serves as the primary point of contact for patients and their families, ensuring a positive experience throughout their journey at our hospital. This role involves managing patient inquiries, providing information about services, and addressing concerns to enhance patient satisfaction.

Key Responsibilities:

- **Patient Interaction**:

- Greet patients and visitors warmly, providing assistance and information about IVF services.
- Conduct follow-up calls to ensure patient satisfaction and address any issues.
- **Information Management**:

- Provide accurate information regarding treatment options, procedures, and hospital policies.
- Maintain up-to-date knowledge of the hospital’s services and offerings.
- **Support Services**:

- Assist patients in completing necessary documentation and forms.
- Coordinate with medical staff to relay patient concerns and feedback.
- **Problem Resolution**:

- Address and resolve patient complaints or issues promptly and professionally.
- Escalate unresolved issues to the Guest Relations Manager as necessary.
- **Administrative Duties**:

- Maintain records of patient interactions and feedback.
- Assist in organizing patient events and educational programs.

Qualifications:

- **Education**:

- Bachelor’s degree in Hospitality, Healthcare Management, or related field preferred.
- **Experience**:

- Minimum of 2 years experience in guest relations, customer service, or healthcare environment.
- Experience in IVF or reproductive health services is a plus.
- **Skills**:

- Excellent communication and interpersonal skills.
- Strong organizational and multitasking abilities.
- Empathy and understanding of patient needs and concerns.
- Proficiency in MS Office and patient management software.

Personal Attributes:

- Compassionate and patient-oriented.
- Ability to work in a fast-paced environment.
- Strong problem-solving skills and attention to detail.

Working Conditions:

- May require working evenings or weekends based on patient needs.

Pay: ₹10,892.83 - ₹22,015.52 per month

**Benefits**:

- Health insurance
- Provident Fund

Ability to commute/relocate:

- Rajahmundry, Andhra Pradesh: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- PATIENT interaction: 1 year (required)

Work Location: In person

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