Information Technology Assistant
16 hours ago
**Job Title**: Information Technology Assistant
**Key Responsibilities**:
- Respond promptly and clearly to user queries, demonstrating excellent **communication skills** in all interactions.
- Engage empathetically with users, ensuring they feel supported and understood throughout the problem-solving process.
- Collaborate with other team members to escalate complex issues as needed.
- Troubleshoot software, hardware, and networking problems, offering clear guidance for resolution.
- Document and track user issues and resolutions accurately.
**Key Skills**:
- Excellent communication and interpersonal skills to convey technical information in a clear and user-friendly manner.
- Empathetic engagement to ensure users feel heard and supported during the resolution process.
- Strong problem-solving abilities with the capacity to think critically and troubleshoot efficiently.
- Experience or a keen willingness to learn **IT systems** and support processes.
- Basic technical knowledge in software and hardware troubleshooting.
- Ability to close customer issues effectively and professionally, ensuring satisfaction.
**Qualifications**:
- Freshers with a passion for IT support and customer service are welcome to apply.
- Prior experience in a technical support or IT assistance role is a plus, but not required.
- A proactive attitude with a willingness to learn and adapt to new technologies.
Join us and be part of a dynamic team where you can enhance your technical expertise while making a positive impact on users' experiences
**Job Types**: Full-time, Permanent
Pay: ₹15,000.00 - ₹45,000.00 per month
**Benefits**:
- Commuter assistance
- Health insurance
- Leave encashment
- Paid sick time
- Paid time off
- Provident Fund
Schedule:
- Day shift
- Fixed shift
- Monday to Friday
**Experience**:
- total work: 1 year (required)
Work Location: In person
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