
Customer Support Executive
4 days ago
**Company**: InteleCorp Software (I) Pvt Ltd
**Location**: Navi Mumbai
**Company Brief**:
**Job Summary**:
We are in search of a seasoned Customer Support Executive experienced in outbound sales within the U.S. market. The role involves not just customer service but primarily focuses on sales activities. Performance-based incentives are a significant part of the compensation structure.
**Responsibilities**:
- Outbound Sales: Conduct outbound calls targeting potential customers, focusing on sales targets in the U.S. market.
- Customer Service: Deliver outstanding customer service by resolving queries and addressing issues effectively.
- Opportunity Conversion: Turn lost opportunities into leads by reconnecting and offering alternative solutions.
- Referral Sales: Encourage and facilitate sales through customer referrals, offering incentives to customers who bring in additional business.
- Team Collaboration: Collaborate with other internal departments to optimize the customer experience.
- Performance Metrics: Maintain high levels of performance, meeting or exceeding set metrics.
- Shift Management: Willingness to work in rotating shifts covering the US/UK/Australia time zones.
**Requirements**:
- Fluent in English (English Medium Primary Education preferred).
**Experience**:
- A minimum of 1 to 2 years in a U.S. outbound sales process is mandatory.
**Skills**:
- Communication: Excellent soft language skills, having undergone Voice and Accent Neutralization (VNA) training.
- Technical Skills: Basic understanding of Excel and prior experience working with a CRM are essential.
- Shift Flexibility: Ability to work in rotating shifts for the US/UK/Australia markets.
**Location Requirements**:
Location: Must be located in Navi Mumbai or willing to relocate.
**Job Types**: Full-time, Permanent
Pay: ₹15,000.00 - ₹40,109.50 per month
**Benefits**:
- Flexible schedule
- Provident Fund
Schedule:
- Rotational shift
- US shift
**Experience**:
- total work: 1 year (preferred)
Work Location: In person
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