Telesales Executive

6 days ago

Karol Bagh Delhi Delhi, India Celso Lifestyle Pvt Ltd Full time

**Telesales Executive**

**Position Overview**:
**Key Responsibilities**:

- **Customer Engagement**:

- Interact with walk-in customers and add them to the company’s WhatsApp group.
- Build and maintain positive relationships with customers through consistent communication.
- **WhatsApp Group Management**:

- Post pictures of new arrivals, promotions, and updates in the WhatsApp group regularly.
- Update the WhatsApp status with engaging and relevant content to attract customer interest.
- Respond promptly to customer queries on WhatsApp and maintain a professional tone.
- **Order Management**:

- Take orders over the phone and record them accurately in the system.
- Coordinate with the sales and dispatch teams to ensure timely processing and delivery of orders.
- Follow up with customers for payment confirmation and feedback.
- **Sales Target Achievement**:

- Meet or exceed monthly sales targets through proactive order-taking and customer engagement.
- Upsell and cross-sell products by sharing promotional offers and recommending suitable items.
- **Feedback Collection**:

- Gather customer feedback on products and services to help improve customer satisfaction.
- Relay customer suggestions or concerns to the relevant teams for action.

**Qualifications**:

- High school diploma or equivalent (Bachelor’s degree is a plus).
- Proven experience in a telesales, customer service, or similar role.
- Proficiency in using WhatsApp and basic computer tools like Excel and Word.
- Excellent communication and interpersonal skills.
- Ability to work independently and manage multiple tasks efficiently.

**Preferred Skills**:

- Previous experience in retail or wholesale sales.
- Strong persuasive skills and a customer-centric approach.
- Familiarity with the footwear and clothing industry is a plus.

**What We Offer**:

- Competitive salary and performance-based incentives.
- A friendly and supportive work environment.
- Opportunities for growth and professional development.

**To Apply**:
**Job Types**: Full-time, Permanent

Pay: ₹9,237.23 - ₹15,000.00 per month

Schedule:

- Day shift
- Morning shift

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- total work: 1 year (preferred)
- Sales: 1 year (preferred)

**Language**:

- Hindi (preferred)
- English (preferred)

Work Location: In person

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