Customer Relationship Executive

3 days ago


Erode Tamil Nadu, India SMAA Royal Enfield Service Dealership Full time

**Job Summary**
**Responsibilities and Duties**:

- **Customer Feedback**:

- Collects customer feedback
- Plans corrective action with CRM
- **Customer Complaint Management**:

- One point of contact for customer complaints by receiving customer complaints
- Note down the concerns of the dissatisfied customer in detail in complaint tracker (collected through 3rd day feedback / 1-2-3 In Moment Score)
- Ensure resolution of customer complaints
- Tracking of all complaints and ensure closure and take feedback after closure till satisfaction
- **Lost Case Analysis**:

- Call lost customers - open enquiries for last 3 months
- Understand reason for closure
- Frame action plan with Service Manager and Delivery Manager
- **Required Experience and Qualifications**
- **Educational Qualifications**: Plus Two / Graduate / Diploma
- **Industry**: Auto [2 wheeler preferred], Hospitality, Finance/ Insurance, Retail, Communications
- **Minimum experience: 1** years preferably in in Auto/customer relationship roles
- **Profile**: Strong focus on customer experience management, adherence to processes and norms
- **Competencies**:

- Customer Relationship Management
- Product Knowledge / Brand Insights
- Analytical Skill.
- **Freshers also Can Apply**

**Salary**: ₹9,000.00 - ₹14,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Commuter assistance
- Health insurance
- Provident Fund

Schedule:

- Day shift

Supplemental pay types:

- Performance bonus

**Experience**:

- Telecommunication: 1 year (required)
- Customer service: 1 year (required)

Work Location: In person

**Speak with the employer**
+91 6379372483



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