Expert Assistance

1 week ago

Delhi Delhi, India Atlys Full time

Atlys' mission is to enable every person on earth to travel freely.

At Atlys, we believe that the path to creating a more open world is by making it efficient to travel. Travelers cite visas as the most frustrating pain point, and we're starting by automating that completely. We're looking for talented people who are interested in building the future of travel alongside us.

Building technology to increase global movement liquidity will be one of the most exciting developments in decades. If you are curious why the smartest people want to work at Atlys, read this post.

You’ll act as the single point of contact for high-touch cases - combining **document fulfillment**, **client guidance**, and **problem-solving** to ensure a seamless, white-glove experience for travelers.

This is a **6-day**, work-from-office position that demands a high-ownership, cross-functional role ideal for someone who loves details, thrives under pressure, and cares deeply about **making travel stress-free** for customers.

**The Job**
- ** Fulfillment (Ops)**
- Review and verify documentation to ensure completeness and compliance
- Coordinate with embassies, consulates, and internal stakeholders
- Ensure 100% data accuracy and confidentiality

**2. Guest Delight (Support)**
- Troubleshoot and resolve complex queries with speed and empathy
- Update and reassure customers throughout their visa journey
- Collaborate with internal teams to close issues quickly and efficiently

**3. Case Ownership**
- Take full ownership of assigned visa cases from start to finish
- Identify process gaps and suggest improvements in workflows
- Maintain meticulous documentation and timely communication

Be accountable for **on-time delivery, accuracy, and client happiness**
- Have 1-2 years’ experience in **operations or customer support**
- Are fluent in **English & Hindi** - written and spoken
- Have a sharp eye for **detail, documentation, and follow-through**
- Are **empathetic** yet structured in your communication style
- Think on your feet and enjoy solving operational puzzles
- Are tech-savvy and comfortable with **CRMs, ticketing tools, and Slack**
- Can balance **customer-first thinking with strong internal execution**
- Based in Delhi or able to commute to our Delhi office daily.
- ** Ready to join immediately.**

**Why Atlys**
- Join a fast-growing travel tech startup backed by top investors
- Solve meaningful, global problems every single day
- Work with passionate teammates who move fast and think big
- Be part of a revolution in global mobility

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