Customer Support Executive

6 days ago

Vyttila Kochi Kerala, India Rapos Ventures Full time

We are seeking a Customer Support Executive to join our team. In this role, you will be the first point of contact for our customers, addressing their inquiries, resolving issues, and ensuring they have a positive shopping experience.

**Key Responsibilities**:

- Resolve customer issues related to orders, deliveries, returns, and refunds.
- Provide detailed information about products, services, and company policies.
- Escalate complex issues to the appropriate departments or team members.
- Maintain accurate records of customer interactions and transactions.
- Contribute to the development and improvement of customer service processes.
- Identify trends in customer feedback and suggest enhancements to our service.
- Collaborate with team members to achieve customer satisfaction goals.

**Qualifications**:

- Any Bachelor's Degree
- Previous experience in customer service, ideally within an e-commerce environment.
- Excellent verbal and written communication skills.
- Proficiency in using customer service software and tools.
- Ability to multitask and manage time effectively.
- Positive attitude and a strong commitment to delivering outstanding customer service.

**What We Offer**:

- Competitive salary and Health Insurance.
- Opportunities for professional growth and development.
- A collaborative and supportive work environment.

Pay: ₹15,000.00 per month

**Benefits**:

- Health insurance

Schedule:

- Day shift

**Education**:

- Bachelor's (preferred)

**Experience**:

- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- Hindi (preferred)
- English (preferred)

Work Location: In person

*Speak with the employer* +91 8848101596

Expected Start Date: 12/05/2025

Pay: ₹12,000.00 - ₹15,000.00 per month

**Benefits**:

- Health insurance

Schedule:

- Day shift

Ability to commute/relocate:

- Vyttila, Kochi, Kerala: Reliably commute or planning to relocate before starting work (preferred)

**Experience**:

- Customer support: 1 year (preferred)

Work Location: In person

**Speak with the employer**
+91 8848101596

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