Bdm, Services, Vas-category

1 week ago

Bengaluru Karnataka, India ASSPL - Karnataka Full time

3+ years of business development, partnership management, or sourcing new business experience
- 3+ years of developing, negotiating and executing business agreements experience
- Bachelor's degree
- Experience with sales CRM tools such as Salesforce or similar software
- Experience in setting up and managing a sales pipeline

**Value Added Services (VAS), India**: The vision for Value Added Services (VAS) team is to transform how India buys high-consideration products online by offering them Best-In-Class After Sales services throughout the product life-cycle. VAS launched in Mar 2017 with appliance installations in specific cities. Today, we are focused on building a Pan-India 5* rated life cycle service support for vast majority of Amazon customers across multiple categories. We aim to do this by leveraging skilled experts to provide services to customers across product life-cycle. We today provide following services at scale: (a) Pre-Purchase Service - Make a new purchase decision, (b) Ready-To-Use Service - Get started with a newly bought product, (c) Return Service - Solve issues with a newly purchased product, (d) Repair Service - Get continuous support during the life of the product, (e) Exchange Service - Help customers extract maximum value for a used product.
Are you customer obsessed, flexible, smart and analytical, strategic yet execution focused, hungry and passionate about e-commerce, experienced, and entrepreneurial leader with a strong work ethic? If yes, this opportunity will appeal to you.
In this role you will be responsible for working closely with external partners/vendors, finance and transportation teams. You will also partner with product management teams as well to identify long term features and programs to improve the customer and partner experience on the Amazon platform.
Key job responsibilities
- Identify, analyze and work with operational teams to solve partner issues
- Own program management for partner facing interactions and engage with partner teams to drive adoption for the program
- Design, implement and audit key customer facing programs by partnering with internal and external teams
- Own data analysis for the program
- Monitor and resolve partner impacting operational issues to resolution
- Experience interpreting data and making business recommendations
- Experience in online advertising or high-tech products/services

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