Tele-collection Officer

2 days ago

Bengaluru Karnataka, India Werize Full time

**Role Description**:We are looking for a **Tele-Collection Officer** to join our collections team. The role involves contacting customers with overdue payments, negotiating repayment plans, and ensuring timely recovery of dues while maintaining professionalism and empathy.

**Responsibilities**:

- Contact customers via phone to remind them of overdue payments
- Explain and negotiate repayment plans based on the customer’s situation
- Maintain accurate records of conversations and follow-ups
- Meet daily/weekly/monthly targets related to debt recovery
- Escalate issues to managers when required
- Use available tools to trace customers when necessary
- Update account status and share regular reports with the team

**What We Are Looking For**:

- Minimum **1 year of experience** in tele-collections (voice process)
- Must be fluent in **Bengali** (spoken)
- Basic computer skills for updating data and call logs
- Strong communication, negotiation, and persuasion skills
- Target-driven, with the ability to work under pressure

Pay: Up to ₹26,000.00 per month

**Benefits**:

- Health insurance
- Provident Fund

Schedule:

- Day shift

Supplemental Pay:

- Performance bonus

Application Question(s):

- Current CTC
- Expected CTC
- Notice Period
- Current City
- Languages you speak
- Are you comfortable with travelling to office at HSR Layout, Bangalore

**Experience**:

- Tele-Collection: 1 year (preferred)

Work Location: In person

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