Tele-collection Officer

2 days ago

Bengaluru Karnataka, India Werize Full time

**Role Responsibilities**:

- Coordinate efforts to recover outstanding debts from customers.
- Develop strategies and plans for effective debt collection.
- Ensure adherence to financial laws and regulations governing debt collection.
- Communicate professionally with debtors via phone to negotiate repayment terms and implement recovery plans.
- Utilize public databases to locate individuals who have defaulted on payments.
- Negotiate settlements, offering payment plans based on specific circumstances and debts.
- Propose appropriate repayment solutions tailored to customers' financial situations.
- Escalate complex cases to supervisors when necessary.
- Monitor accounts to identify overdue payments and take timely action to encourage repayment.
- Investigate historical account data for accurate debt resolution.
- Provide updates on collection activities and the status of accounts receivable.
- Work towards achieving defined key performance indicators (KPIs).

**Key Attributes We Are Looking For**:

- Graduate with a minimum of 6 months' experience in collections or tele-calling (inbound or outbound).
- Fluency in **Bengali** is mandatory. Additional knowledge of Hindi, English, Kannada, Malayalam, Tamil, or Telugu will be an advantage.
- Proficiency in basic computer operations.
- Strong communication, negotiation, and problem-solving skills.

**Job Types**: Full-time, Permanent

Pay: ₹300,000.00 - ₹350,000.00 per year

**Benefits**:

- Health insurance
- Provident Fund

Schedule:

- Day shift
- Weekend availability

Supplemental Pay:

- Performance bonus

Application Question(s):

- Years of experience in Tele-collection?
- Do you have any experience in financial or related fields?
- Where are you currently staying?
- Are you proficient in speaking Bengali?
- Would you be comfortable commuting to our office at HSR Layout, Sector 6, Bangalore?

**Education**:

- Diploma (preferred)

Work Location: In person

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