Admin Reviewer

3 days ago

Mumbai, India LRQA group Full time

Job ID:37830
Location:Mumbai : India Management Office
Position Category:Administration/Business Support
Position Type:Employee Regular

**Key Responsibilities**:
Prioritise, plan and complete client service delivery tasks in line with global and local business requirements. Includes liaising with clients, dealing with complex queries and proactively resolving service issues within agreed deadlines/targets

Sharing expertise and knowledge within the team, to accelerate the work process and provide better quality output which will strengthen the bond among team members.

Adhering to the budget allotted per scheme, performing KPI’s in accordance with the internal procedures, cost structure and requirement of the contract

To support in initiatives taken for the betterment of the team and easy flow of process

Inform visit LA and/or respective office on any Admin review findings requesting prompt resolution where required appropriate escalation matrix to be followed

Meet business targets related to admin review process to enhance the short/ long term success of GCC operations through technical knowledge and focus on achieving results

Review and prioritize the tasks on a daily basis, Ensure the task are scheduled and allocated as appropriate considering turnaround time and KPI are adhered

Following time management, irrespective of the workload and being diligent in performing tasks.

Each Admin reviewer to review pending Admin review tasks on a daily basis

Complete admin reviews of client files within 3 working days from the visit report upload date,

Admin reviews conducted meet applicable scheme and accreditation requirements

complete designated number of admin reviews per working day, for assigned jobs; when required, discuss with other admin reviewers and pick up files for admin reviews with a goal to ensure that set KPIs are achieved

upload admin review findings, as appropriate,

update raw data collation spreadsheet with visit details and admin review findings and other necessary

details,

Initiate monthly client satisfaction surveys, identify exclusions with Operations, and analyse the returns.

Generic mailbox is managed effectively by ensuring that all request from stakeholders are prioritized and responded within set deadline

Build and maintain good relationships through proactive communication within GCC team and our internal stake holders

Show proactive approach in being part of GCC new projects

Deal with queries and build relationships with internal/external clients, as appropriate,

Conduct all activities in line with internal procedures, contractual requirements, cost structures and budget constraints.

Carry out any other tasks within the client service team, at the request of the line managers

Diversity and Inclusion at LRQA:
We are on a mission to be the place where we all want to work and we are passionate about embracing different perspectives because we understand the value this brings to our business, our clients and each other. We are all about creating a safer and more sustainable future and our inclusive culture is right at the heart of our business.

Together our employees make our communities better and we want you to be part of our diverse team

LRQA is a leading global assurance provider. The integrity and expertise we bring to our partnership with clients support their journey to a safer, more secure and more sustainable future. (Group entities).

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