Agm-retention & Revenue Enhancement

1 week ago

Pune, India Vodafone Idea Full time

Job Req ID: 40472- Location: Pune, IN- Function: Other- About:

- Vodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership. It is India’s leading telecom service provider. The Company provides pan India Voice and Data services across 2G, 3G and 4G platform. With the large spectrum portfolio to support the growing demand for data and voice, the company is committed to deliver delightful customer experiences and contribute towards creating a truly ‘Digital India’ by enabling millions of citizens to connect and build a better tomorrow. The Company is developing infrastructure to introduce newer and smarter technologies, making both retail and enterprise customers future ready with innovative offerings, conveniently accessible through an ecosystem of digital channels as well as extensive on-ground presence. The Company is listed on National Stock Exchange (NSE) and Bombay Stock Exchange (BSE) in India.

**Role**

Retention & Revenue Enhancement Lead

**Job Level/ Designation
Proposed M2

**Function / Department**

Customer Service/Retention and Collection

**Reports to**

Retention and Collection Head (M3)

**Location**

Pune

**Job Purpose**

Responsible for delivery of Business KPIs with the help of resources deployed by outsourced partners

**Key Result Areas/Accountabilities**
- Effective deployment of human resources approved for each process on campaigns
- Effective deployment of Dialer strategy to ensure optimal business outcomes
- Ensure excellent customer experience at the OBCC centers.
- Provide necessary insights and corrective actions to enhance campaign effectiveness
- Work with Key stake holders including partners, Corporate verticals and cluster teams
- Monitor Capacity Planning and Execution at the site along with spends
- Deliver Business KPIs including: retention targets, Revenue enhancement, plan upgrades etc.

**Core
- Competencies, Knowledge, Experience**
- Good understanding about Post-paid & prepaid processes
- Understanding about OBCC operations, Partner Management
- Ability to deliver through inter personal skills, people management
- Strong Execution Skills & Communication skills
- Sales experience is an added advantage

**Must have technical / professional qualifications**
- Graduate/Post Graduate/ MBA with 7-10 years of experience in various customer service roles, preferably Front end facing roles
- Knowledge of various systems, process and reporting tools
- Good analytical abilities

**Vodafone Idea Limited** (formerly Idea Cellular Limited)
An Aditya Birla Group & Vodafone partnership

  • AGM - Revenue Assurance

    1 week ago

    Pune, Maharashtra, India Vodafone Idea Limited Full time ₹ 1,00,00,000 - ₹ 3,00,00,000 per year

    Vodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership. It is India's leading telecom service provider. The Company provides pan India Voice and Data services across 2G, 3G and 4G platform. With the large spectrum portfolio to support the growing demand for data and voice, the company is committed to deliver delightful customer...

  • Agm - Revenue Assurance - Prepaid

    3 hours ago

    Pune, India Vodafone Idea Full time

    Job Req ID: 38186- Location: Pune, IN- Function: Commercial/ Finance- About: - Vodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership. It is India’s leading telecom service provider. The Company provides pan India Voice and Data services across 2G, 3G and 4G platform. With the large spectrum portfolio to support the growing demand...

  • Agm - Revenue Assurance

    3 weeks ago

    Pune, Maharashtra, India Vodafone Idea Full time

    Vodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership It is India s leading telecom service provider The Company provides pan India Voice and Data services across 2G 3G and 4G platform With the large spectrum portfolio to support the growing demand for data and voice the company is committed to deliver delightful customer experiences...

  • Associate Revenue Optimization Data Analyst

    4 weeks ago

    Pune, India IDeaS Revenue Solutions Full time

    Summary: In this position you will be responsible for resolving basic client business and decision issues directly with the client via portal. You will contribute to the quality of the system forecasts and decisions, thereby to client retention. Each team member in this position must consistently demonstrate their ability to flourish in a highly ...

  • Associate Revenue Optimization Data Analyst

    4 weeks ago

    Pune, India IDeaS Revenue Solutions Full time

    Summary: In this position you will be responsible for resolving basic client business and decision issues directly with the client via portal. You will contribute to the quality of the system forecasts and decisions, thereby to client retention. Each team member in this position must consistently demonstrate their ability to flourish in a highly ...

  • Agm - Nsa Service

    2 weeks ago

    Pune, Maharashtra, India Vodafone Idea Full time

    Job Req ID: 44784- Location: Pune, IN- Function: VIBS- About: - Vodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership. It is India’s leading telecom service provider. The Company provides pan India Voice and Data services across 2G, 3G and 4G platform. With the large spectrum portfolio to support the growing demand for data and...

  • Agm-prepaid Marketing

    6 days ago

    Pune, Maharashtra, India Vodafone Idea Full time

    Job Req ID: 47391 - Location: Pune, IN - Function: Marketing/Digital - About: - Vodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership. It is India’s leading telecom service provider. The Company provides pan India Voice and Data services across 2G, 3G and 4G platform. With the large spectrum portfolio to support the growing demand...

  • AGM-Prepaid Marketing

    2 weeks ago

    Pune, Maharashtra, India VodafoneZiggo Full time ₹ 1,20,000 - ₹ 2,40,000 per year

    Job Req ID: 47391Location:Pune, INFunction: Marketing/DigitalAbout:Vodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership. It is India's leading telecom service provider. The Company provides pan India Voice and Data services across 2G, 3G and 4G platform. With the large spectrum portfolio to support the growing demand for data and...

  • Agm - Strategic Account

    6 days ago

    Pune, India Vodafone Idea Full time

    Job Req ID: 35917- Location: Pune, IN- Function: VIBS- About: **Role** National Account Manager **Job Level/ Designation AGM (M2) **Function / Department** Strategic Accounts (Vodafone Idea Business Services) **Location** Pune **Job Purpose** - To manage and deliver revenue growth from allocated Strategic accounts. - To drive a focused account...

  • 15h Left: AGM/ Senior Sales Manager

    1 week ago

    Pune, India Mantras2success Consultants Full time

    Job Description We are seeking an experienced and results-driven Senior Sales Manager to lead and drive our sales operations in the Rest of Maharashtra region. The ideal candidate will have a strong background in the steel industry, with proven expertise in managing large territories and driving revenue growth. Key Responsibilities: - Strategic Sales...