Retail Sales Executive

7 hours ago

Gurugram Haryana, India MAKOBA Pvt Ltd Full time

**Job Title: Retail Sales Executive - Luxury Products (Pens & Accessories)**
**Location: Makoba - Gurgaon Retail Store**
**Experience Required: Minimum 2-3 Years in Luxury Retail**

**About Makoba**

Makoba is India’s premier destination for luxury writing instruments, lifestyle accessories, and timeless gifts. Representing globally renowned brands such as Montblanc, Namiki, Sailor, Lamy, Leonardo, Graf von Faber-Castell, Visconti, Montegrappa, and more, Makoba offers an unmatched luxury retail experience. With an unwavering commitment to quality and personalized service, Makoba is where passion meets precision.

**Role Overview**

**Key Responsibilities**
- Greet and assist walk-in customers with warmth, professionalism, and attention to detail
- Demonstrate in-depth product knowledge of luxury pens, corporate gifts, and lifestyle accessories
- Understand customer needs and offer tailored recommendations based on style, utility, and budget
- Achieve and exceed individual and store sales targets through consultative selling
- Maintain impeccable visual merchandising and stock presentation standards
- Build and nurture relationships with high-value clientele, including follow-ups and CRM
- Handle billing, inventory, and POS systems with accuracy
- Support team members and contribute to the store’s overall performance and brand reputation

**What We’re Looking For**
- **2-4 years** of retail experience in luxury products (e.g., watches, pens, jewelry, perfumes, fashion)
- Excellent communication skills in English and Hindi; knowledge of other regional languages is a plus
- Strong customer service orientation with a refined, courteous demeanor
- Sales-driven mindset with a passion for luxury and fine craftsmanship
- Tech-savvy and comfortable using POS systems and CRM tools
- Availability to work weekends, holidays, and retail hours as required

**What We Offer**
- A chance to work with India’s largest curated collection of premium writing instruments
- Exposure to iconic global luxury brands and exclusive product lines
- Attractive compensation package with incentives and performance bonuses
- Ongoing training, product workshops, and opportunities for growth within the organization.
- A positive, respectful, and inspiring work environment

**If you’re someone who believes luxury is in the detail and finds joy in helping customers discover timeless pieces, we’d love to meet you.**

**Job Types**: Full-time, Permanent

Pay: ₹25,000.00 - ₹30,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Leave encashment
- Paid sick time
- Paid time off
- Provident Fund

Schedule:

- Day shift

Supplemental Pay:

- Performance bonus

Application Question(s):

- Have you worked in a luxury retail store before?
- We are looking to onboard immediately. Are you available to join right away or within a week?
- Have you successfully closed a single high-value sale of ₹50,000 or more in one transaction?

**Language**:

- English (required)

Work Location: In person

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