Executive - Logistic Support

2 weeks ago


Bengaluru Karnataka, India IndusViva Health Sciences Pvt Ltd Full time

**Experience** : 2-3 years of experience, preferably in customer support/ backend role in BPO/ Logistics company. Should have experience in inter-departmental coordination /external agencies.

**Attributes, Skill Sets**: Good Communication skills, Language Proficiency English + Hindi + Telugu Computer skills - MS Office, (MS Excel)

**Key Responsibility**

Responsible for the resolution of tickets raised for logistics (Product delivery related issues).

Keep track of the tickets raised, resolve them and close the tickets in the system within defined SLA

Coordinate with different branches for dispatch and delivery of the products.

Coordinate with Courier agency to close-loop the ‘not delivered’ and ‘in-transit’ cases for the fast resolution of the tickets raised.

Identify areas of concern at branches and courier agency and escalate to the team concerned.

**Job Types**: Full-time, Permanent

Pay: From ₹20,000.00 per month

**Benefits**:

- Health insurance

Schedule:

- Day shift

Supplemental Pay:

- Yearly bonus

**Experience**:

- backend role in BPO: 2 years (preferred)
- inter departmental coordination /external agencies: 1 year (preferred)

**Language**:

- Telugu (preferred)

Work Location: In person


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