Executive - Logistic Support
2 weeks ago
**Experience** : 2-3 years of experience, preferably in customer support/ backend role in BPO/ Logistics company. Should have experience in inter-departmental coordination /external agencies.
**Attributes, Skill Sets**: Good Communication skills, Language Proficiency English + Hindi + Telugu Computer skills - MS Office, (MS Excel)
**Key Responsibility**
Responsible for the resolution of tickets raised for logistics (Product delivery related issues).
Keep track of the tickets raised, resolve them and close the tickets in the system within defined SLA
Coordinate with different branches for dispatch and delivery of the products.
Coordinate with Courier agency to close-loop the ‘not delivered’ and ‘in-transit’ cases for the fast resolution of the tickets raised.
Identify areas of concern at branches and courier agency and escalate to the team concerned.
**Job Types**: Full-time, Permanent
Pay: From ₹20,000.00 per month
**Benefits**:
- Health insurance
Schedule:
- Day shift
Supplemental Pay:
- Yearly bonus
**Experience**:
- backend role in BPO: 2 years (preferred)
- inter departmental coordination /external agencies: 1 year (preferred)
**Language**:
- Telugu (preferred)
Work Location: In person
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