Back Office Insurance Trainer
3 days ago
**Job Summary**:
**Key Responsibilities**:
- Develop and implement training programs for new and existing back-office insurance staff.
- Conduct sessions on insurance products, claims processing, policy administration, and compliance.
- Create training materials including manuals, SOPs, presentations, and e-learning modules.
- Evaluate training effectiveness through assessments, feedback, and performance metrics.
- Stay updated on industry regulations and ensure training content reflects current standards.
- Collaborate with department heads to identify training needs and skill gaps.
- Maintain training records and generate reports for audits and compliance.
**Required Qualifications**:
- Bachelor’s degree in Insurance, Business Administration, or a related field.
- Minimum 3 years of experience in insurance operations or training.
- Strong knowledge of insurance processes and regulatory requirements.
- Excellent communication, presentation, and interpersonal skills.
- Proficiency in MS Office and Learning Management Systems (LMS).
- Ability to adapt training methods to suit different learning styles.
**Preferred Qualifications**:
- Certification in Training & Development (e.g., CPTD, ATD).
- Experience with digital training tools and virtual facilitation.
- Prior experience in a BPO or insurance back-office environment.
**Key Skills**:
- Instructional Design
- Process Training
- Compliance Awareness
- Coaching & Mentoring
- Analytical Thinking
- Time Management
Pay: ₹250,000.00 - ₹500,000.00 per year
**Benefits**:
- Health insurance
- Leave encashment
- Life insurance
- Paid sick time
- Paid time off
- Provident Fund
**Education**:
- Bachelor's (required)
**Experience**:
- Process Training: 1 year (required)
- Total work: 3 years (preferred)
Work Location: In person
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