Back Office Insurance Trainer

6 hours ago

Turbhe Khurd Navi Mumbai Maharashtra, India Computer Age Management Services (CAMS) Full time

**Job Summary**:
**Key Responsibilities**:

- Develop and implement training programs for new and existing back-office insurance staff.
- Conduct sessions on insurance products, claims processing, policy administration, and compliance.
- Create training materials including manuals, SOPs, presentations, and e-learning modules.
- Evaluate training effectiveness through assessments, feedback, and performance metrics.
- Stay updated on industry regulations and ensure training content reflects current standards.
- Collaborate with department heads to identify training needs and skill gaps.
- Maintain training records and generate reports for audits and compliance.

**Required Qualifications**:

- Bachelor’s degree in Insurance, Business Administration, or a related field.
- Minimum 3 years of experience in insurance operations or training.
- Strong knowledge of insurance processes and regulatory requirements.
- Excellent communication, presentation, and interpersonal skills.
- Proficiency in MS Office and Learning Management Systems (LMS).
- Ability to adapt training methods to suit different learning styles.

**Preferred Qualifications**:

- Certification in Training & Development (e.g., CPTD, ATD).
- Experience with digital training tools and virtual facilitation.
- Prior experience in a BPO or insurance back-office environment.

**Key Skills**:

- Instructional Design
- Process Training
- Compliance Awareness
- Coaching & Mentoring
- Analytical Thinking
- Time Management

Pay: ₹250,000.00 - ₹500,000.00 per year

**Benefits**:

- Health insurance
- Leave encashment
- Life insurance
- Paid sick time
- Paid time off
- Provident Fund

**Education**:

- Bachelor's (required)

**Experience**:

- Process Training: 1 year (required)
- Total work: 3 years (preferred)

Work Location: In person

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