Csr (Customer Service Representative)

3 days ago

Ahmedabad Gujarat, India Panacea Global Services Private Limited Full time

**Position Overview**:
**Key Responsibilities**:

- **Effective Communication Skills**:

- Communicate with customers in a clear and concise manner, both verbally and in writing.
- Listen actively to customer inquiries, concerns, and feedback, and provide appropriate solutions or responses.
- Maintain a professional and courteous demeanor in all interactions with customers.
- **Achieve Sales Targets**:

- Set and strive to achieve sales targets set by the company.
- Develop strategies to effectively promote products or services and persuade customers to make purchases.
- Continuously assess sales performance and implement necessary adjustments to meet or exceed targets.
- **Self-Motivation**:

- Demonstrate initiative and drive to achieve individual and team sales goals.
- Take ownership of tasks and responsibilities, proactively seeking opportunities for improvement.
- Stay motivated and resilient, even in challenging or competitive situations.
- **Sales Calling in US**:

- Conduct outbound sales calls to potential customers in the US market.
- Present product or service offerings persuasively, highlighting key benefits and features.
- Build rapport with prospects and effectively address any objections or concerns raised during the call.
- **Computer Literacy and Research Skills**:

- Conduct research using various online platforms and databases to gather information relevant to customer inquiries or sales prospects.
- Navigate the internet proficiently for research purposes and stay updated on industry trends and market insights.

**Qualifications**:

- Bachelor’s degree preferred.
- Proven experience in customer service, sales, or a related role.
- Excellent English communication skills, both verbal and written.
- Ability to work independently and collaboratively within a team environment.
- Strong interpersonal skills and the ability to build rapport with customers.
- Self-motivated with a results-oriented mindset.
- Proficiency in basic computer skills, including web browsing and research capabilities.
- Prior experience in conducting sales calls or telemarketing is a plus.

**Salary**: ₹14,000.00 - ₹20,000.00 per month

**Benefits**:

- Paid time off
- Provident Fund

Schedule:

- Monday to Friday
- Night shift
- US shift

Supplemental pay types:

- Commission pay
- Performance bonus

Ability to commute/relocate:

- Satellite, Ahmedabad, Gujarat: Reliably commute or willing to relocate with an employer-provided relocation package (preferred)

**Education**:

- Bachelor's (preferred)

**Experience**:

- total work: 2 years (preferred)
- Customer service: 1 year (preferred)

**Language**:

- English (preferred)
- Hindi (preferred)

**Location**:

- Satellite, Ahmedabad, Gujarat (preferred)

Work Location: In person

**Speak with the employer**

+91 8401378137

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